Sales Support German speaker
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Our partner is part of an international company operating in the retail industry. To strengthen their Sales Support team, they are looking for a German-speaking Sales Support Specialist to assist both Account Managers and customers throughout their projects.
You will join a dynamic and sustainable work environment where growth, collaboration, and respect are at the heart of the company culture. Thanks to a structured onboarding program, you will quickly get up to speed and become a valued member of the team from day one.
Responsibilities
- You will work closely with our distributor network & managing projects.
- You will advise customers on the best solutions.
- Throughout each project, you will build and maintain strong commercial relationships with your customers.
- You will manage the entire order process, from design and quotation through to production, delivery, and after-sales follow-up.
- You will communicate daily with customers and suppliers to ensure orders are completed accurately and on time.
- You will handle customer complaints professionally by investigating issues and implementing appropriate solutions, working closely with the Account Manager when needed.
- You will monitor backorders and process product returns accurately and efficiently.
- You will ensure accurate invoicing, prepare credit notes, and follow up on outstanding payments.