Senior Salesforce Service Cloud Analyst: Elevate Care Ops

Tâches et responsabilités Cette mission porte sur l’analyse fonctionnelle et l’évolution continue d’une plateforme CRM Salesforce, avec un focus principal sur Service Cloud et un support transverse sur Sales Cloud. Description de mission La plateforme CRM est utilisée comme solution de référence pour la gestion de la relation client, notamment...

A public transport organisation uses Salesforce as its reference CRM platform for Customer Care and B2B operations. This senior Salesforce Functional Analyst role covers Salesforce Service Cloud RUN, Sales Cloud, and a project to automate customer requests for delay certificates, with responsibility for requirements analysis, user testing, release...

Mission OverviewKeystone Solutions is seeking a Salesforce Functional Analyst specializing in Service Cloud for a consultancy mission at a client site. This role involves working closely with the client to enhance their Salesforce CRM platform, particularly focusing on Service Cloud functionalities.Mission OverviewKeystone Solutions is seeking a Salesforce...

We are looking for a Senior Salesforce Functional Consultant to join a major CRM transformation and Customer Care environment in Brussels. In this role, you will act as the functional expert for Salesforce Service Cloud and Sales Cloud, supporting both day-to-day operations and continuous platform improvements. You will work closely with business...

Are you a #curious, #structured, and #committed Salesforce Techno-Functional Consultant ready to design and build smart CRM solutions that make a real impact?We're looking for someone who thrives in dynamic environments, enjoys bridging business needs with strong solution design + hands-on Salesforce configuration, and is eager to drive digital...

We are seeking a Senior Analyst to lead complex IT Infrastructure resource and service requests that span multiple domains. The role will work closely with domain teams to analyze, clarify and shape solutions for multi‑team initiatives. You will translate unclear requirements into structured, actionable files for decision boards. Key Responsibilities Lead...

Key Requirements Networking & infrastructure architecture French: Desired About Us For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium. Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations &...

Description de la mission En tant que CRM Product & Functional Lead, vous prenez en charge, côté IS, la feuille de route produit, la conception fonctionnelle et l’optimisation continue d’un écosystème Salesforce. La mission porte sur l’implémentation ainsi que la maintenance évolutive et corrective de Salesforce en tant qu’outil CRM. Vous...

CRM Product & Functional Lead – Salesforce EcosystemLocation: Brussels, BelgiumWork Model: Hybrid – 2 to 3 days per week onsiteEmployment Type: Full-time ContractDuration: ASAP – 31 December 2026Experience Level: SeniorJob OverviewWe are looking for a Senior CRM Product & Functional Lead with strong expertise in the Salesforce ecosystem to lead...