Global customer service
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Join a leading global biopharmaceutical company dedicated to creating innovative solutions for people living with severe diseases. Working in a highly international environment, you will play a key role in ensuring that life-changing medicines reach patients worldwide through efficient, compliant, and customer-focused supply chain operations.
Global Customer Service & Logistics Specialist
Walloon Brabant, Belgium (Hybrid 40%)
Start: ASAP
Your mission
As part of the Global Logistics Operations team, you will manage the end-to-end distribution of pharmaceutical products across international markets and act as the key contact for assigned countries.
Key responsibilities include:
- Managing the order-to-delivery process for global markets
- Coordinating international shipments, transportation, customs, and delivery execution
- Ensuring product availability and supply continuity through proactive inventory and replenishment monitoring
- Collaborating with planning, QA, finance, warehouses, logistics providers, and commercial teams
- Managing returns, customer requests, investigations, CAPAs, and quality events
- Monitoring logistics KPIs and driving continuous improvement initiatives
- Ensuring compliance with GDP, cold chain, and international logistics requirements
What we're looking for
- 5+ years of experience in international logistics, transportation, customer service, or supply chain operations
- Experience within pharma, healthcare, cold chain, or other regulated industries
- Strong SAP experience in logistics/supply chain environments
- Knowledge of transportation planning, customs processes, and global distribution operations
- Excellent stakeholder management and customer service mindset
- Strong analytical and problem-solving skills
- Fluent English (working language)
Nice to have
- GDP, Incoterms, customs clearance, and hazardous goods knowledge
- Experience with ColdStream, TrackWise, Qlik, or similar tools
- French language skills
Why join?
- International scope and global stakeholders
- Autonomous role with ownership of your own markets
- Direct impact on ensuring patients receive critical medicines worldwide
- Exposure to complex supply chain operations and continuous improvement projects
- Hybrid working model with a collaborative team culture
Desired Skills and Experience
5+ years of experience in international logistics, transportation, customer service, or supply chain operations within a pharmaceutical or highly regulated environment.
Strong expertise in global distribution, cold chain logistics, transportation planning, customs coordination, and order-to-delivery processes.
Proven experience working with SAP, managing logistics providers and warehouses, ensuring product availability, and collaborating with cross-functional international stakeholders.
Solid understanding of GDP requirements, supply chain processes, KPI monitoring, and continuous improvement initiatives.
Excellent communication skills in English and ability to operate autonomously in a fast-paced global environment.
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