Team Lead Senior Incident Analyst PRE

Team Lead Senior Incident Analyst PRE - ATRIAS

Dates: 2027-02-12 — 2029-01-01

Arrangements: 100% full-time; minimum 2 days/week on-site, subject to Atrias attendance policy. Greater on-site presence may be required for projects, coordination, onboarding, knowledge transfer, security, continuity or operations, coordinated in advance via project manager/SPOC. Occasional travel to other Atrias or third-party/DGO sites. Reasoned exceptions may be granted based on assignment, project, operational and internal-policy considerations.

Atrias seeks a Senior Incident Analyst Team Lead for its second-line incident team. The team supports CMS transactional processing and message exchange across Structure, Rectification, Measure and Cross. Batch processing for Billing and Settlement and BI reporting are excluded. Atrias services CMS and PPP applications through an ITIL framework with outsourced IT delivery.

The lead coordinates consistent operational agreements and quality across the team. The assignment combines incident impact analysis, recovery, workarounds, knowledge transfer and problem pre-analysis. Collaboration includes DGOs, suppliers, TSOs, IT vendors, Functional Domain Leads and service management. The lead aligns with the Domain Lead and Service Delivery Manager and reports team progress.

The initial team comprises eight FTE supplied by one contracting party. The project requires proposals covering every requested profile, with potential growth to thirteen FTE. The vacancy specifies 440 person-days per person and annual extensions up to six years, while its listed preferred dates run from 12 February 2027 to 1 January 2029. This full-time assignment requires at least two days weekly in Brussels and may require additional presence or occasional travel.

Top Reasons to Apply

Lead incident operations

Complex CMS challenges

Responsibilities

Explain functional technical issues: The 2LIS analyst should be able to explain functional and technical issues in an understandable way to the Atrias customers and IT vendors.

Analyze incidents and impacts: The 2Lis analyst needs to be able to analyze incidents thoroughly and identify the impact on both the Atrias systems as the DGO and Suppliers if applicable. Where possible the 2Lis analyst takes action to resolve incidents.

Create document execute workarounds: The 2Lis analyst needs to be able to create, document (and execute) workarounds for incidents.

Organize knowledge transfer: The 2LIS analyst will organize knowledge transfer to his colleagues in the team so that a solution for an incident for one DGO is also used for other DGOs. The Atrias Knowledge DB must remain updated with these solutions.

Provide problem change feedback: The 2LIS analyst will organize frequent feedback to the problem and change team so that recurrent incidents are grouped and combined for problem analysis.

Follow procedures ensure quality: Service procedures (incidents & problems) have to be followed and quality control has to be done.

Communicate in user languages: Contact with users are ideally in the language of the user (French, Dutch or English).

Apply energy MIG knowledge: Knowledge of the energy market and the MIG-documentation is required as the 2Lis analist is directly responsible to manage incidents in this context.

Must Have

• Scrum or PO certificate
• Second national language B2
• Message exchange domain knowledge
• Incident analysis experience
• Coaching and mentoring experience
• Utility stakeholder coordination experience

Nice to Have

• Functional analysis experience

Detailed Responsibilities and Skills

Additional Responsibilities

• Apply SQL CMS knowledge: 2lis analysts need to have good knowledge of SQL and need to know (or build knowledge) on the CMS database structure and linked applications to be able to analyse incidents correctly.
• Handle incidents problem pre-analysis: The focus of the 2Lis analysts is on incidents, workarounds & pre-analysis of problems. If needed by Atrias they can extend into Problem & Change analysis to aid different teams in Atrias.
• Collaborate with linked teams: Work in close collaboration within the 2Lis team, but also with other linked persons & teams: the problem & change analysts, the IT vendor team for recovery and Service, the Atrias Functional Domain Leads, the Atrias resource manager and the Atrias Service Delivery Manager.
• Deliver status reporting: Deliver status reporting.
• Follow onboarding offboarding procedures: Onboarding and Offboarding procedure has to be followed for new/leaving resources.
• Coordinate team delivery: This individual request forms part of project request 'ATR-PR-0000000030 - 2Lis Incident Analyst Team PRE'.
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