Technical Support Engineer-Night Shift
Il y a 19 heures
Elsene, Brussel-Hoofdstad, Belgique
Camp Systems
Temps plein
2 600 € - 4 400 €/an
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Responsibilities
- Troubleshoot and solve customer technical issues.
- Support inquiries via Zendesk and Dialpad.
- Resolve escalated technical problems.
- Install and update CORRIDOR software.
- Refresh Customer Test Environments.
- Use SQL queries for troubleshooting.
- Collaborate with peers and management.
- Provide clear guidance to clients.
- Maintain operational processes.
- Document bugs and gather information.
- Contribute to knowledgebase.
- Adhere to SLAs and timelines.
Requirements
- Bachelors degree preferred, but Associates degree with 2 years experience accepted.
- Proficient in SQL for data analysis and issue resolution.
- Knowledge of Windows Server administration and troubleshooting.
- Skilled in managing Microsoft IIS for web services.
- Comfortable teaching software use to others.
- Independent and productive in office or remote settings.
- Available for on-call support after hours and weekends.
Experience
- 1-3 years
Job Type
Full time
Location
Telangana, India