Head of Customer Care
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Bolt is Belgium's first energy platform bringing transparent, local energy to your home. As Head of Customer Care you will shape how we scale our NL & FR teams, set processes, automation, capacity, and measurement, and defend these choices as a member of the Leadership team.
You will own the customer experience, drive CSAT and KPIs, manage a 20-person team, budget and P&L, and continuously improve service through data, AI, and cross‑functional collaboration to reinforce Bolt's USP in the Belgian
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Head of Customer Care
Il y a 4 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Bolt Temps plein 90 000 € - 130 000 € ContratBolt is the very first energy platform that genuinely wants to make the Belgian power grid sustainable. Through Bolt, you buy your energy directly from local, green producers. From Nico's solar panels, for example, or from Stéphane's hydroelectric plant. That way you know exactly where your energy comes from, and where your money goes.Why does Bolt do this?...
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Head of Customer Care
Il y a 5 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Boltenergie Temps plein 90 000 € - 135 000 € ContratBolt is het allereerste energieplatform dat het Belgische stroomnet echt duurzaam wil maken. Via Bolt kan je jouw energie rechtstreeks kopen van lokale, groene opwekkers. Bijvoorbeeld van de zonnepanelen van Nico of van de waterkrachtcentrale van Stéphane. Zo weet jij exact waar je energie vandaan komt en waar je geld naartoe gaat. Waarom doet Bolt dat? De...
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Head of Customer Care
Il y a 5 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Boltenergie Temps plein 90 000 € - 135 000 € ContratBolt zoekt een Head of Customer Care om de klantervaring voor NL- en FR-klanten naar een hoger niveau te tillen. Je bent eindverantwoordelijk voor de prestaties van het Care-team en bepaalt mee het kader voor schaalbaarheid en KPI-beheer.Je beheert budget en P&L, vertaalt contactvolumes naar capaciteit en stuurt bij wanneer cijfers afwijken. Een hybride...
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Global Head of Customer Success
Il y a 2 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Prophix Temps plein 100 000 € - 150 000 € ContratProphix is seeking a senior Customer Success leader to head a global team and drive strategic initiatives across regions and product lines. You will own revenue retention metrics and partner with Product, Professional Services, Sales, and Revenue Operations to elevate the customer journey.In this role you will coach managers and team leads, build scalable...
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Head of Operations
Il y a 1 jour
Brussel, Brussel-Hoofdstad, Belgique Monizze Temps plein 120 000 € - 180 000 € ContratMonizze is seeking a Head of Operations to drive a customer-centric, data-driven operational function that enables rapid growth. You will define the operational strategy, lead a talented team of Customer Care professionals, and collaborate with Product, Tech, Sales, Marketing, HR and Finance to continuously improve the customer journey.You will own...
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Head of Operations
Il y a 3 jours
Brussel, Brussel-Hoofdstad, Belgique Monizze BE Temps plein 120 000 € - 180 000 € ContratMonizze, a Belgian fintech, is seeking a Head of Operations to drive an outstanding operational experience for customers, partners, merchants and beneficiaries. You will define the ops strategy, lead the Customer Operations team and collaborate with Product, Tech, Sales, Marketing, HR and Finance to continuously improve customer journeys.You will champion...
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Global Head, Sales
Il y a 5 jours
Brussel, Brussel-Hoofdstad, Belgique Oxford Nanopore Technologies Temps plein 120 000 € - 180 000 € ContratOxford Nanopore Technologies is seeking an experienced Director of Sales & Customer Care Training to lead scalable learning programmes, governance and an operating model across EMEAI. The role involves partnering with Marketing, Product Management, Sales Leadership and Technical Services to translate science and product strategy into effective training...
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Global Head of Customer Success
Il y a 4 jours
Brussel, Brussel-Hoofdstad, Belgique Prophix Temps plein 110 000 € - 150 000 € ContratProphix is hiring a Director, Customer Success to lead a global team of CS managers, leads, and CSRs across regions and product lines. You will own retention and revenue targets, shape global CS strategy, and serve as a trusted partner to senior stakeholders.You will drive loyalty, adoption, and scalable programs while collaborating with Product, Sales, and...
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Head of Operations
Il y a 1 jour
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Monizze BE Temps plein 120 000 € - 150 000 € ContratAbout Monizze Monizze is a Belgian HR tech scale-up of ~150 employees, experiencing strong growth and building a multi-product platform. We are recognised as a leading player in the market of employee benefits and flexible compensation. Our mission is simple and powerful: Monizze turns complex reward topics into simple, usable solutions, creating a win-win...
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Customer Care Associate
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique LIZY Temps plein 38 000 € - 52 000 € ContratLIZY is revolutionizing the €70 billion European car leasing industry—one of the last giants yet to be disrupted. Traditional leasing is slow, confusing, and overpriced. We’re changing that. At LIZY, we believe leasing a car should be as seamless as buying a toaster on Amazon—with the premium touch of a Four Seasons experience. Since launching in...