IT Lab Support Engineer

Job Responsibilities

Laboratory IT Support

• Provide first-line and advanced technical support for laboratory IT systems, workstations, instruments, and associated infrastructure.
• Troubleshoot and resolve hardware, software, operating system, and network-related issues in laboratory environments.
• Ensure high system availability and minimal disruption to laboratory operations.
• Coordinate with global support teams, vendors, and internal stakeholders to resolve complex technical issues.

Project Delivery and Implementation

• Participate in the planning, deployment, and support of new Lab IT solutions and infrastructure projects.
• Support technology refresh initiatives, system upgrades, and migrations.
• Ensure projects are delivered according to agreed timelines, quality standards, and business requirements.
• Assist in validating and implementing new technologies that improve laboratory productivity and efficiency.

Security and Compliance

• Apply corporate cybersecurity policies, standards, and best practices within laboratory environments.
• Ensure systems comply with relevant security, regulatory, and operational requirements.
• Support vulnerability remediation, patch management, and security incident response activities.
• Participate in audits and compliance assessments where required.

Customer and Stakeholder Engagement

• Build strong relationships with laboratory users and business stakeholders.
• Translate business and laboratory requirements into effective IT solutions.
• Provide professional communication and regular status updates to customers and project teams.
• Promote continuous improvement and a customer-first support culture.

Must Have Skills

• Proven experience in IT support or system administration roles.
• Experience participating in technical projects and coordinating activities across multiple stakeholders.
• Strong customer-service orientation with excellent communication and interpersonal skills.
• Ability to provide hands-on onsite support in laboratory and operational environments.
• Strong experience with Microsoft Windows desktop operating systems.
• Strong experience with Linux operating systems.
• Good knowledge of Windows Server.
• Good knowledge of Linux server environments.
• Solid understanding of TCP/IP networking.
• Knowledge of DNS, DHCP, routing, and switching concepts.
• Experience with endpoint management and software deployment.
• Knowledge of Active Directory and identity management.
• Experience with hardware troubleshooting and lifecycle management.
• Knowledge of corporate security frameworks and standards.
• Knowledge of endpoint security solutions.
• Understanding of vulnerability management.
• Knowledge of patch management processes.
• Understanding of security incident-handling principles.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or an equivalent combination of education and practical experience.
• Fluent in Dutch, both spoken and written.
• Fluent in English, both spoken and written.

Nice to have

• Experience supporting scientific, laboratory, manufacturing, or other regulated environments.
• Experience supporting laboratory instruments and associated IT infrastructure.
• Experience with laboratory IT systems and research-and-development environments.
• Experience with technology refresh initiatives, system upgrades, and migrations.
• Experience participating in audits and compliance assessments.
• Experience with vulnerability remediation and security incident response.
• Experience working with global support teams, vendors, and geographically distributed stakeholders.
• A proactive mindset focused on continuous improvement, operational reliability, and customer satisfaction.

What's great in the job?

Great team of smart people, in a friendly and open culture Expand your knowledge of various business industries Create content that will help our users on a daily basis Real responsibilities and challenges in a fast evolving company