Business Process Owner Fulfillment Transfer, Quality

## Business Process Owner Fulfillment Transfer, Quality & Stock OperationsApply: Hybrid: Waregem: Full time: Posted 30+ Days Ago: JR106714As the Business Process Owner for Fulfillment Transfer, Quality & Stock Operations, you are responsible for the end-to-end ownership of an L1 or L2 business process and underlying L3 processes including the governance, performance and continuous improvement of its associated L2 capabilities. You play a pivotal role in aligning process design with enterprise strategy, driving operational excellence and ensuring adoption through effective change management. You act as a strategic integrator, ensuring that business requirements, technology solutions and organizational structures are seamlessly aligned. This includes leading cross-functional process design, governing process performance and being a key stakeholder in transformation programs that deliver measurable business value.## Your role and responsibilitiesStrategic Process Ownership* Define and govern the strategic direction and vision for assigned L2 processes.
* Design, develop and maintain to-be processes and maturity roadmaps.
* Ensure integration with business strategy, digital transformation, IT and Data frameworks.
* Drive specific process improvement initiatives.Detailed Process Design & Implementation* Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within your Level 2 (L2) domain, ensuring alignment with the TVH North Star vision.
* Translate business requirements into standardized, scalable and future-proof process designs.
* Drive global process harmonization, balancing standardization with smart localization where needed.
* Leverage as-is insights to ensure transparency of business impact, inform design decisions, and enable measurable process adoption.Change Management & Adoption* Deploy change management strategy for assigned processes to ensure business readiness.
* Partner with change and training teams to define impact assessments, training materials and communication plans.
* Act as a change leader to ensure effective adoption and stakeholder buy-in.Performance Management & Continuous Improvement* Define and monitor process KPIs and health indicators.
* Conduct root cause analysis and manage process improvement initiatives.
* Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.Stakeholder Engagement & Governance* Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.
* Represent the process domain in transformation boards and governance forums.
* Manage the process governance model, RACI structures and decision-making bodies.## How to succeed /

Your profile
* Bachelor's or Master’s degree in Business, Supply Chain, Engineering or a related discipline.
* 5+ years of experience in business process ownership, process architecture, or transformation leadership roles.
* Proven success in leading end-to-end process design and execution in global organizations.
* Experience with change management frameworks (ADKAR) and driving adoption at scale.
* Deep expertise in process management and design methodologies (e.g., BPMN).
* Strong business and strategic acumen, with an ability to balance global standards and local needs.
* Excellent stakeholder management, facilitation and cross-functional leadership skills.
* Proficiency in process modeling and governance tools (Jira, LeanIX)
* High comfort with technology, data integration and enterprise change initiatives.
* Strong communication skills with the ability to influence at all organizational levels.## What's in it for youYou will become part of a people-oriented company where your well-being really matters. Flexible

working hours
, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:
* An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, company car, corporate restaurant, ...
* An exciting position in an international company with a family atmosphere where people are at the center.
* You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.
* You arrive in an innovative, progressive and technological environment.
* Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
* Fun afterworks and other optional events (e.g. TVH Kaffee).## People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differen