Membership Support Advisor
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About the Role
The role handles member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email. It processes membership queries in a timely, accurate and efficient manner and actively engages with members to deliver the best possible quality and service. Based at a hub within the Uccle David Lloyd Club, the role works as part of a team focused on providing outstanding service and support to members.
Key Responsibilities
- Handle member queries and requests received into the Member Support team.
- Respond to members via all contact channels, including chat, telephone and email.
- Process membership queries in a timely, accurate and efficient manner.
- Actively engage with members to provide the best possible quality and service.
- Work as part of a team focused on providing outstanding service and support to members.
Required Experience & Qualifications
- Experience in outbound calling and handling customer queries.
- Exceptional customer service skills.
- A drive to hit targets.
- Resilience and the ability to thrive in a fast-paced environment.
- Excellent communication and organisation skills.
- Be within a reasonable commuting distance of the hub, as the position is fully office-based.
Preferred Skills
- Previous experience in a call centre environment.
Workplace
- Fully office-based at a Membership Hub within the Uccle David Lloyd Club, Brussels.
- Working hours are either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.
Benefits & Perks
- Free Club Membership for you and your family.
- 50% discount on food and drinks.
- Discounts on swimming, tennis lessons, and personal training.
- Opportunities for career advancement through internal training and development.
- Wagestream App: get paid on demand.
- Access to the benefits suite.
About the Company
We are Europe’s leading premium health and wellness group, and our team members are ambassadors of the business.
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