Customer Care Officer

Apply for Customer Care Officer (FR/EN/NL)

About us?

EMAsphere is a fast growing B2B SaaS company based in Belgium, specializing in providing cutting‑edge financial reporting solutions for large enterprises. Our innovative software empowers businesses to streamline their financial processes, enhance decision‑making, and drive growth. With a focus on excellence and innovation, we are committed to helping our clients achieve their financial objectives efficiently and effectively.

At our company, Customer Care is not just a support function. It’s a true partner to our clients, playing a key role in their success and their overall experience with our solution.

Joining our team means becoming part of a fast‑growing company where:

• people are at the heart of every decision,
• collaboration and team spirit are part of everyday life,
• everyone can make a real impact from day one.

If you enjoy understanding, helping, analysing, and finding concrete solutions, this role is made for you.

Your mission

As a Customer Care Officer trilingual, you are the first point of contact for our French‑speaking and international clients. You support them on a daily basis, reassure them, guide them, and actively contribute to their satisfaction and autonomy.

You will never work alone: you will be part of a close‑knit, supportive, and solution‑oriented team.

Support our clients

• Respond to requests via tickets, email, and phone.
• Understand needs, analyse situations, and provide tailored solutions.
• Ensure clear and high‑quality follow‑up on requests.
• Communicate mainly in FR/NL/UK.

Work with modern tools

• Manage and prioritize support tickets.
• Use our internal tools to deliver a smooth and efficient customer experience.
• Contribute to the continuous improvement of our processes.

Share and transfer knowledge

• Contribute to the knowledge base (articles, guides, videos).
• Ensure quality and consistency of content in FR / EN / NL.

Take part in onboarding & projects

• Help set up accounts and configure accounting connectors.
• Take an analytical approach to help clients fully leverage the solution.
• Contribute to cross‑functional projects related to customer experience.

Who we are looking for

• You hold a Bachelor’s degree.
• You have 0 to 3 years of experience in Customer Care / Support or a strong interest in this type of role.
• You are fluent in Dutch / French and have a very good level of English.
• You are comfortable with digital tools and enjoy understanding how things work.
• You are solution‑oriented, empathetic, structured, and curious.
• You enjoy teamwork and helping others grow.

What you’ll love about working with us

A fast‑growing SaaS scale‑up with real career opportunities

EMAsphere is a high‑potential SaaS scale‑up offering strong career growth opportunities. Your role has a direct and tangible impact on the company’s growth and customer satisfaction. Continuous learning and on‑the‑job development are part of the journey.

Autonomy, trust & impact

We operate on a foundation of trust, autonomy, and ownership. You’ll have the space to take initiative, share ideas, and drive change.

Two offices, one mindset

Work from Ghent and/or Louvain‑la‑Neuve, depending on your preference.

A people‑first, collaborative culture

At EMAsphere, performance goes hand in hand with well‑being. We foster a human, collaborative, and results‑driven culture where everyone matters and mutual support is key.

An international and dynamic environment

You will grow in an international, fast‑paced, and ever‑evolving environment, surrounded by committed and passionate colleagues.

EMAsport – move together

Because a healthy mind builds strong teams, EMAsport gives you a dedicated budget for team sports activities. Padel, squash, badminton… the perfect way to connect differently.

Feel good at work – for real

We do everything we can to make EMAsphere a great place to work.

Join a team as exceptional as you

Be part of a fun, dynamic, and committed team led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and inspiring environment.

You will work closely with the Regional Service Team Lead and the Support Coordinator, within a team that values trust, autonomy, and accountability.

Would you like to take on a new challenge?