Temporary Customer Service Officer – FR, 80%, hybrid

Headit is looking for a French-speaking Customer Service Officer for a temporary 4/5 position in Louvain-la-Neuve.

The assignment is currently scheduled to run until the end of December.

Where will you work?

You will join an established organisation active in professional information, digital solutions and services. From the office in Louvain-la-Neuve, you will be part of a Back Office team of seven colleagues.

This is a broad administrative position combining customer management, invoicing, data processing and case follow-up. You will work with several systems on a daily basis, including Salesforce, Excel and databases.

What will you do?

As a Customer Service Officer, you will ensure the accurate administrative processing and follow-up of customer files.

• You process administrative information and ensure accurate data entry.
• You handle invoices, invoice corrections and credit notes.
• You provide administrative follow-up of customer files, return requests and cancellations.
• You manage and update customer data in Salesforce CRM.
• You process and follow up on various customer cases.
• You proactively contact customers, mainly by email.
• You work daily with Excel files, databases and various internal systems.
• You ensure that files are processed correctly and that customer information remains up to date.
• You support your colleagues where needed and switch easily between different administrative tasks.

Who are you?

• You have a strong administrative background and work in an accurate and structured manner.
• You have a professional command of spoken and written French. French is the main working language within the team.
• Knowledge of Dutch is a strong asset, while basic knowledge of English is a plus.
• You have a good working knowledge of Excel.
• Experience with a CRM and/or ERP system is a strong advantage. Experience with Salesforce is, of course, a plus.

What can you expect?

• A temporary assignment until the end of December.
• An 80% (4/5) employment schedule.
• A hybrid working arrangement with three remote working days. Tuesday and Thursday are fixed office days in Louvain-la-Neuve.
• During the first few weeks, you will be expected to spend more time in the office to ensure a smooth onboarding and training period.
• A varied administrative position within a professional and collegial working environment.
• An attractive salary package complemented by additional benefits.