Innovation Manager

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Innovation Manager - Studio + - Industries

Other locations: Primary Location Only

EY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology.

Shape the future with confidence.

The Opportunity: Your Next Adventure Awaits?

This is your opportunity to join a team that’s transforming how businesses connect with their customers. At EY Studio+, our Innovation & Experience Design team helps clients reimagine their customer-facing functions throughinnovation: shaping customer strategies, digital solutions, user-centric services, and operating models, as well as optimizing products, experiences, marketing, and sales.

We are looking for a passionateInnovation Managerwith a strong focus onCustomer Experience (CX) and Value Proposition Design who can lead innovation initiatives across both customer experience and business performance, ideally within the insurance sector. In this role, you will own and drive the innovation agenda, guiding cross-functional teams to ideate, design, prototype, and bring to market new services and propositions that drive customer satisfaction, strengthen customer experiences, and contribute to sustainable business growth.

Your Key Responsibilities

• Apply human-centred design toidentify user needs and pain pointsthrough research, translating insights into clear opportunities for improved services and experiences, and help clients implement these customer centric solutions into their company context.
• Map end-to-end journeys and processes, developing personas, journey maps, and service blueprints to visualise and optimise customer experiences.
• Lead and co-create innovative solutions with stakeholders and cross-functional teams, owning the innovation roadmap and fostering collaboration, open dialogue, and a strong culture of design thinking.
• Conceptualize and test concepts to validate feasibility and impact, ensuring solutions deliver tangible user and business value.Design (UX/UI) happens together with our designers.
• Translate insights into actionable requirements and strategies, prioritising user needs and defining clear success metrics to track impact.
• Facilitate workshops and communicate ideas effectivelythrough storytelling, aligning senior stakeholders and driving engagement and buy-in around new solutions.
• Monitor performance and continuously improve services, leveraging feedback, data, and industry best practices to enhance customer experience and drive business growth.
• Build high-level business cases to translate concepts into measurable financial value and business outcomes
• Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly.
• Analytical, problem-solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for customer experience and innovation.
• Strong understanding of user-centred design principles, design thinking and Agile methodologies.
• Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders.
• Product and Service Development: Expertise in the entire development process, from problem-solving through concept development, to product roll-out.
• Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills.

Your Profile

You have:

• A Masters degree in Business, Economics, Service Design, or a related field.
• 6+ years of experience in innovation management, service design or a related field, including experience leading initiatives and (cross-functional) teams
• Demonstrated experience of working with or delivering for external clients.
• Strong skills in conducting research and analysis to inform strategic decisions, and basic proficiency in prototyping and design tools (e.g. Figma, Miro).
• Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
• Capability to work collaboratively within a team and adapt to evolving priorities.
• Strong affinity