Director, GTO Innovative Medicine Operations

Responsibilities

• Collaborate with the Functional template owners and Functional CoE, and lead the Governance process with respect to capability improvements
• In partnership with Technology, sustain and manage the content & configuration elements of the system solution including process flows
• Partner with Master Data and ensure Delivery of connected master data and transaction data excellence that support IM Operations
• Ensure compliance with the IM and Transcend processes
• Forge effective partnerships with IT, in the development of the connection points with the Integration layer and seamlessly connect to the enterprise architecture, visualization and analytics design
• Work closely with the other Strategic Programs Lead to continuously embed best practice and agile methodologies in the support of IM Transcend system
• Ensure support across functions is established and maintained for deployed capabilities
• Leverage best practices across the enterprise, drive preventative action, enable enterprise/E2E knowledge-sharing and act as an escalation point for critical user issues
• Develop sustainment infrastructure to oversee and assist Super Users in providing access and security controls support for the systems according to the defined processes
• Establish a team of experts to provide system audit and inspection support
• Ensure all support documentation aligns with the IM Quality Management System requirements, including creation, revision, review, and approval when it is required
• Ensure Sustainment functional teams understand the impact systems standards and architecture changes will have on the template capabilities and the need to engage with the Change Control Board
• Create and maintain infrastructure of Change Control Boards
• Facilitate Business Case justification for Continuous Improvement changes, and lead implementations ensuring business readiness through oversight of Business Adoption and Documentation/Training
• Partner with J&J Technology (JJT)
• Consistently seek to establish best practices in Functional CoE engagement through actively participating in Continuous Improvement opportunities
• Develop team resources that can achieve functional excellence and have the ability to become SMEs for multiple functional areas over time through participating in targeted development programs
• Partner with Transcend and IM colleagues
• Collaborate with senior leaders to ensure design aligns strategies and roadmaps
• Partner with global template team of Supply Chain experts in design, development, maintenance and improvement of global business processes and integration points

Requirements

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
• Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; and/or Lean/Six Sigma /Process Excellence
• Minimum 10 years of relevant work experience
• Business functional experience (i.e., Operations, Supply Chain, and/or Finance) working in a complex, multi-ERP / system environment
• Experience in operating or supporting large-scale ERP processes following transformation/implementation programs
• Experience in supporting, improving, developing, implementing, and leading operational technological processes within a global organization
• Strong interpersonal, relationship building, and negotiating/influencing skills, with demonstrated ability to collaborate and communicate at various levels including program teams / execution and senior leadership / strategic levels
• People management and development experience (direct or indirect reports and internal/external partners)
• Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful.

Core Competencies

Demonstrates expertise in managing and improving operational technological processes within a global organization, with a strong focus on compliance, governance, and best practices in supply chain and ERP environments. Proficient in leading cross-functional teams and fostering effective partnerships to drive continuous improvement and business readiness.