Key Account Manager

Key Account Manager - Mid Market & Corporate

Rue du laid burniat, 5, 1348 Ottignies-Louvain-la-Neuve, Belgium

About the job

As a Key Account Manager, you will be the strategic point of contact for a portfolio of 25‑50 mid‑market and corporate customers, building long‑term, high‑value relationships that drive measurable outcomes for them and sustainable growth for Odoo. You will be accountable for client retention, identifying expansion opportunities, and securing strategic contract renewals.

A cross‑industry, high‑exposure role

Your portfolio will span all industries, giving you broad exposure to a wide variety of business models and challenges. For every project, you’ll work hand‑in‑hand with Odoo’s Large Account project management team, ensuring smooth and coordinated delivery for your clients from day one.

A wide network of stakeholders

You will engage with numerous stakeholders on the client side, including C‑level sponsors and top management defining the strategic direction of their project. You’ll also work closely with business analysts, key users, and technical experts driving the implementation day‑to‑day, as well as Odoo’s internal teams covering upgrades, support, and development, making you the central point of contact across the full lifecycle of the relationship.

You’ll never get bored

Main Responsibilities

• Manage a portfolio of 25‑50 existing clients across all industries and build lasting, strategic partnerships
• Deeply understand client needs and uncover upsell opportunities, acting as their trusted Odoo advisor
• Drive revenue growth by identifying expansion potential and guiding clients toward the right Odoo solutions
• Lead impactful product demonstrations to showcase new apps, features, and versions
• Secure contract renewals and upgrade agreements, from monthly plans to multi‑year commitments
• Collaborate with Odoo’s Large Account project management team and internal experts (support, upgrade, development) to ensure successful, end‑to‑end project delivery

Requirements

• Business degree (Bachelor’s or Master’s), or equivalent professional experience
• 3 to 5 years of experience in a B2B sales, account management, or IT consulting environment
• Proven ability to manage and grow a diverse client portfolio across multiple industries
• Strong negotiation and relationship‑building skills, with the ability to engage credibly with C‑level stakeholders as well as operational and technical teams
• Excellent organizational and prioritization skills; you’ll be managing a sizeable and varied portfolio
• Fluency in English and French; Dutch is a strong asset
• Genuine interest in IT, business processes, and the ability to quickly grasp new tools and industries

Two Ways We Serve Our Clients

We work with clients in two different service models.

In some cases, Odoo manages everything from sales to implementation.

In others, we stay the commercial contact while a Partner delivers the implementation.

Direct Service

• Odoo manages both the commercial relationship and the implementation
• Best fit when client needs are standard and fully covered by Odoo
• Everything handled directly by Odoo teams

Indirect Service

• Used when client needs go beyond Odoo’s internal scope, such as: custom integrations; specific localisation (e.g. accounting, payroll) not yet supported by Odoo
• Odoo Partner manages implementation and consultancy
• Odoo keeps full ownership of the commercial relationship

What we offer

Permanent Contract

A 38 hours/week contract including 2 days of home‑working per week and flexible hours.

Peaceful work environment

Located in Louvain‑la‑Neuve, away from the city rush. Cozy offices, a game room, and a lunch room.

Flexible salary package

Car, fuel card, up to 35 days off per year, meal vouchers, eco‑cheques, hospital insurance, representation fees to cover your expenses, and much more

Training

6 days per year, including 3 of your choice, for personal development.

Exchange program

After 2 years of experience, apply to a similar position in a subsidiary of Odoo.

Chef cooking delicious lunch

Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well‑fed employees are happy employees.

Conditions

• Permanent contract
• On‑site (not a fully remote job)
• Up to 40% home‑working per week
• 38 hours/week

Requirements

• Belgian work permit
• C1 level in English
• Interest in IT