Bilingual NL/FR Customer Support Specialist: Problem Solver
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Vivaldis Group zoekt een tweetalige Customer Service Medewerker NL/FR om klanten telefonisch, per e-mail en via chat te ondersteunen. Je behandelt vragen, lost problemen op en zoekt naar structurele oplossingen om herhaling te voorkomen.
Je werkt samen met andere afdelingen en streeft naar hoge klanttevredenheid via duidelijke targets op het gebied van kwaliteit en responstijden, en je geeft af en toe webinars aan klanten.
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Bilingual NL/FR Customer Service Specialist – AI
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Gent, Gent, Belgique Postalia Belgium NV Temps plein 26 000 € - 34 000 € ContratPostalia Belgium NV in Gent zoekt een tweetalige Customer Service Medewerker NL/FR die klanten telefonisch, per e-mail en chat ondersteunt en bij complexere vragen adequaat reageert.Je analyseert problemen, zoekt de onderliggende oorzaak en werkt mee aan structurele oplossingen. Je gebruikt AI-tools en IT-applicaties om processen te verbeteren en...
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