Software Support Engineer
il y a 1 jour
<div><h3>Overview</h3><p>At <b>InTouch</b>, support engineers are more than troubleshooters. They are key players in delivering outstanding customer experiences. As a <b>Software Support Engineer</b>, you help cities, municipalities and police zones keep their mobility and enforcement platforms running smoothly. Your work has real-world impact on safer and smarter cities. 🌍</p><p><b>Your role</b></p><p>You are the technical bridge between our SaaS platform and our B2B clients. You enjoy digging into complex issues, communicating clearly, and turning problems into sustainable solutions.</p><h3>Responsibilities</h3><ul><li>Provide 2nd-line software support to B2B clients</li><li>Investigate technical incidents and functional questions</li><li>Analyse logs, data and system behaviour to find root causes</li><li>Collaborate with development and product teams on fixes and improvements</li><li>Document solutions and help improve internal processes</li><li>Contribute ideas to continuously enhance our support quality</li></ul><h3>Why you’ll love working at InTouch</h3><p><b>🌟 Real Impact</b> – Work on software used daily by cities and public organisations</p><p><b>🤝 Strong Team Culture</b> – Open communication, mutual respect and collaboration</p><p><b>💡 Ownership & Autonomy</b> – Freedom to improve processes and make decisions</p><p><b>🚀 Innovation Mindset</b> – We experiment, learn fast and keep what works</p><p><b>📚 Learning & Growth</b> – Training, workshops and conferences</p><p><b>🏡 Flexible & Hybrid</b> – Healthy work-life balance with flexible hours</p><h3>Who we’re looking for</h3><p>We welcome both <b>junior profiles with strong potential</b> and <b>experienced support engineers</b> who want to grow in a SaaS environment.</p><p><b>Soft Skills</b></p><ul><li>Clear and empathetic communicator</li><li>Calm under pressure and solution-oriented</li><li>Proactive team player</li><li>Positive mindset and eager to learn</li></ul><p><b>Technical Skills</b></p><ul><li>Strong analytical and problem-solving abilities</li><li>Experience with or willingness to learn: <b>Jira, Confluence, Zendesk</b></li><li><b>SQL, XML, CSV</b> – comfortable working with data</li><li><b>Linux command line</b> basics</li></ul><p><b>Languages</b></p><ul><li><b>Fluent Dutch required</b></li><li>Comfortable communicating in <b>French</b></li></ul><h3>Our Product & Mission</h3><p>Together with our team of <b>InTouchables</b>, we empower cities and public organisations with innovative SaaS solutions for <b>traffic enforcement and mobility management</b>. Your work directly contributes to safer roads and more efficient cities.</p><h3>What It Means to Be an InTouchable</h3><ul><li><b>Innovation</b> – Try, learn, improve</li><li><b>Ownership</b> – See it, solve it, improve it</li><li><b>Trust & Respect</b> – No ego, strong teamwork</li><li><b>Curiosity</b> – Ask why, keep learning</li><li><b>Growth</b> – Feedback is fuel, progress every day</li></ul><h3>What we Offer</h3><ul><li>Net allowance & meal vouchers</li><li>Modern office at <b>Droneport Sint-Truiden</b></li><li>Intro call with HR</li><li>On-site interview with Head of Customer Support</li><li>Personality assessment & reference check</li></ul><h3>Ready to Join the Mission?</h3><p>Click <b>Apply</b> or send your CV to <b>hr@intouch.be</b></p><p>InTouch values diversity and inclusion. We welcome applications from all backgrounds and perspectives.</p><p>#SupportEngineer #TechSupport #SaaSJobs #GovTech #CustomerSuccess #SmartCities #InTouch #TechCareers</p></div>
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