Private Client Manager

Private Client Manager

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while others are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick‑and‑clicks retail management to craft exceptional experiences for consumers.

For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all.

As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

JOB MISSION

Be the direct sale referent of exceptional consumers thanks to a privileged relationship activated during exceptional experiences. Maximize all opportunities of the relevant channel of growth: MH Private sales. Drive EMEA mind‑set and strategic direction for MH Private cluster. Put borderless service & sales at the endpoint of all planning to exploit the potential of the most valuable clients.

Job Responsibilities

• Develop the Private Channel sales sector according to MH strategies
• Recruitment of new selected UHNWI clients across the region – NL & BE
• Developing, maintaining, and improving relationships with UHNWI client universe
• Provide maximum service level, responsiveness, and reactivity
• Build a strong clienteling and allocation plan according to key priorities
• Consistently drive for new business opportunities / initiatives to fuel revenue growth
• Achieve budget goals: profit & revenue objectives/Uber‑Piece sales/min. NSI per unit
• Manage budget guidelines (REV/FTT/A&P/T&E) and Pricing & RSP implementation
• Monitor key performance indicators, evaluate commercial performance, and drive corrective actions when required
• Create and host selling events, e.g., tastings, dinners, brand experiences & Maison visits
• Data & CRM: Provide ongoing feedback / inputs regarding clients’ needs
• Utilise CRM software & tools to stimulate sales & extend services
  • Premiumization of client universe
  • Target‑oriented activations in relation to segmentation
  • Sharing best practices of activations towards relevant internal functions/interfaces
  • Ensure all negotiated activities are compliant with GDPR guidelines
  • Professionally handle allocations, client complaints, claims, approved returns and other supply relevant topics
• Close collaboration with domestic teams in terms of developing network/client universe and sales targets in both channels.
• Active client relationship building
  • Luxury companies (e.g., yachts / private jet /super cars)
  • LVMH subsidiaries
• Separate Corporate from Private clients
• Strong collaboration with local MH Brand Management & Marketing
• Linked to consumer, ventures, occasions

WORKING RELATIONSHIPS

Internal

• EMEA PCD/PCM network
• Director MH Private
• Brand Management
• Domestic Sales teams
• Managing Dir. NL BE LUX
• General Manager Distribution Luxembourg

External

• Private Clients/UHNWI
• Partnerships
• Agencies/Suppliers - particularly related to events
• Distributor Luxembourg

Profile

Education

• University graduate in Business or MBA/comparable education

Professional experience & know how

• Minimum 5 years’ experience including in sales and account management in the luxury industry / luxury retail with direct client contact (Private client management)
• Successful track record in driving strategic projects and transformation
• Marketing background including some digital marketing plan implementation would be a plus
• Strong understanding of the characteristics of UHNWIs and the luxury universe
• Existing network of UHNWIs. Nurtures relationships by maintaining open, high-quality dialogues relevant to the individual. Ability to target and expand his/her network to generate sales
• Exceptional ability to read and anticipate individual client wishes and desires; able to help realise these – also outside the scope of MH. Available and ready to provide Concierge services.
• Exceptional ability to create emotions and desirability through storytelling - more than a t