Customer Support
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- The opportunity to join a stable and reputable international organization
- A varied role combining customer support and administration
About Our Client
Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.
Job Description
In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.
Key Responsibilities
- Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
- Provide operational support to internal teams and regional business units.
- Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
- Ensure accurate management of customer data and documentation within internal systems.
- Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
- Collaborate with multiple departments to ensure seamless communication and service delivery.
- Contribute to ongoing process optimization initiatives and support continuous improvement projects.
The Successful Applicant
We are looking for a Customer Support & Operations Coordinator that :
- Previous experience in a customer service, customer support, operations, or administrative coordination role.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Solution-oriented mindset with the ability to manage complex customer situations professionally.
- Comfortable working with different software applications and business systems.
- Strong communication and stakeholder management skills.
- Ability to prioritize tasks efficiently in a fast-paced environment.
- Fluency in Dutch and French is essential; a good knowledge of English is considered an asset.
What's on Offer
Our customer offers you:
- The opportunity to join a stable and reputable international organization.
- A varied role combining customer support, administration, and process improvement.
- A collaborative and positive working environment.
- Exposure to multiple business functions and stakeholders.
- Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.
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