#jobdaymulti Réceptionniste de nuit bilingue Fr/An

Les responsabilités attendues

As Night Auditor, you are the sole point of contact for guests and the hotel overnight, ensuring smooth front desk operations, accurate financial closing of the day, and a safe, well-prepared property for the morning ahead. Working independently during the night shift, you combine front office service with administrative precision and attention to detail, reflecting the discretion and professionalism expected of a luxury hotel.

Key Responsibilities

Front Desk and Guest Service

• Welcome and check in/out guests arriving or departing overnight, delivering warm, professional, and discreet service.
• Respond to guest requests, questions, and concerns throughout the night, resolving issues promptly or escalating as needed.
• Handle late reservations, walk-ins, and room changes, updating the PMS accordingly.
• Act as the main point of contact for guests overnight, including for emergencies or security concerns.

Night Audit and Financial Closing

• Perform the daily night audit process, reconciling room revenue, F&B charges, and other hotel transactions.
• Balance cash, card, and billing transactions from the day, identifying and resolving discrepancies.
• Prepare and distribute daily reports (occupancy, revenue, audit summary) for management and relevant departments.
• Post room charges and process end-of-day financial close in the PMS.
• Ensure accurate handover notes and reporting for the morning Front Office team.

Meeting Room and Event Space Set-Up

• Prepare and set up meeting rooms overnight according to event orders/function sheets, ensuring rooms are ready ahead of morning arrivals.
• Check that furniture, equipment, and AV setups are correctly arranged and in working order.
• Conduct a final walkthrough of meeting spaces before shift end to confirm everything is in order and ready for use.
• Report any issues, damages, or missing equipment to the relevant department.

Property and Safety Checks

• Conduct regular walkthroughs of public areas, guest floors, and grounds overnight to ensure safety, security, and presentation standards are maintained.
• Monitor fire safety and security systems, responding appropriately to alarms or incidents.
• Ensure the front desk, lobby, and public areas are clean, tidy, and guest-ready at all times.
• Report any maintenance, safety, or security issues to the appropriate department.

Administration and Handover

• Maintain accurate guest records and respect confidentiality at all times.
• Prepare wake-up calls, early check-out arrangements, and next-day arrival lists.
• Communicate clearly with the morning Front Office team, ensuring a smooth handover of ongoing guest requests or issues.
• Support other overnight administrative tasks as required by the Front Office Manager.