#jobdaymulti Réceptionniste bilingue Fr/An
Il y a 19 heures
Limelette, Waals-Brabant, Belgique
HOTEL LIMELETTE - HOTEL LIMELETTE
Temps plein
24 000 € - 34 000 € Contrat
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Les responsabilités attendues
As a Receptionist, you’re the first and last point of contact for our guests, delivering warm, precise, and seamless service from check-in to check-out, with the discretion and refinement expected of a luxury hotel.
Key Responsibilities
- Welcome guests with a warm, professional, and personalized greeting; manage check-in and check-out efficiently and accurately.
- Anticipate guest needs and preferences, offering tailored recommendations (dining, local experiences, transport, etc.).
- Handle reservations, room assignments, and billing with precision, using the hotel’s PMS.
- Respond to guest requests, questions, and complaints promptly, ensuring swift and elegant resolution.
- Coordinate closely with Housekeeping, F&B, and Spa to ensure a seamless guest journey.
- Coordinate group and meeting/event arrivals, ensuring smooth check-in for conference and ballroom guests.
- Liaise with the Spa team to manage guest bookings, arrivals, and inquiries related to spa facilities.
- Coordinate room service orders with F&B during peak or night hours, if applicable.
- Provide accurate information to guests about on-site facilities (restaurant hours, spa access, meeting room locations) and off-site highlights.
- Maintain accurate guest records and respect confidentiality at all times.
- Support upselling of rooms, packages, spa treatments, and hotel services where relevant.
- Ensure the front desk area always reflects the hotel’s standards of presentation.
- Handle incoming and internal calls via the hotel’s telephone system.
- Handle cash, card payments, and end-of-shift reporting accurately.