#jobdaymulti Réceptionniste bilingue Fr/An

Il y a 19 heures

Limelette, Waals-Brabant, Belgique HOTEL LIMELETTE - HOTEL LIMELETTE Temps plein 24 000 € - 34 000 € Contrat

Les responsabilités attendues

As a Receptionist, you’re the first and last point of contact for our guests, delivering warm, precise, and seamless service from check-in to check-out, with the discretion and refinement expected of a luxury hotel.

Key Responsibilities

  • Welcome guests with a warm, professional, and personalized greeting; manage check-in and check-out efficiently and accurately.
  • Anticipate guest needs and preferences, offering tailored recommendations (dining, local experiences, transport, etc.).
  • Handle reservations, room assignments, and billing with precision, using the hotel’s PMS.
  • Respond to guest requests, questions, and complaints promptly, ensuring swift and elegant resolution.
  • Coordinate closely with Housekeeping, F&B, and Spa to ensure a seamless guest journey.
  • Coordinate group and meeting/event arrivals, ensuring smooth check-in for conference and ballroom guests.
  • Liaise with the Spa team to manage guest bookings, arrivals, and inquiries related to spa facilities.
  • Coordinate room service orders with F&B during peak or night hours, if applicable.
  • Provide accurate information to guests about on-site facilities (restaurant hours, spa access, meeting room locations) and off-site highlights.
  • Maintain accurate guest records and respect confidentiality at all times.
  • Support upselling of rooms, packages, spa treatments, and hotel services where relevant.
  • Ensure the front desk area always reflects the hotel’s standards of presentation.
  • Handle incoming and internal calls via the hotel’s telephone system.
  • Handle cash, card payments, and end-of-shift reporting accurately.