Support Manager
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Availability: Immediate joiners / short notice preferred
Role Overview
We are looking for a Support Manager to join a long-term project in Brussels. The ideal candidate will have experience supporting information systems, a good understanding of ITIL and service management processes, and hands-on experience with service management tools.
Key Responsibilities & Expertise
- Provide support for information systems, particularly TM145.
- Apply ITIL principles in service management and support activities.
- Work with service management tools such as SMT, JIRA or ServiceNow.
- Manage and maintain knowledge through wikis and collaborative sites.
- Work with social and collaboration platforms where required.
- Coordinate with technical and business teams to ensure effective service support.
- Contribute to continuous improvement of support and service management processes.
Required Skills
- Good knowledge of ITIL.
- Knowledge of information systems support, particularly TM145.
- Experience with JIRA, ServiceNow or similar service management tools.
- Familiarity with wikis, collaborative sites and social networks.
- Fluent English, both written and spoken.
- Ability to work effectively in an Agile environment.
Tools & Methodologies
- MS Teams
- JIRA
- IntelliJ
- SMT / ServiceNow
- Agile
- PM2@EC
- Test-Driven Development (TDD)
Candidate Profile
- Junior to Medior-level professional.
- Strong communication and organizational skills.
- Service-oriented mindset with good problem-solving abilities.
- Comfortable working in a structured, international environment.
- EU citizenship is mandatory.
- Immediate availability or short notice is preferred.
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