Customer Service
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As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience.
You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling.
Client Details
Our client is an international market leader active in a highly innovative and environmentally conscious sector. The company develops solutions that contribute to a more sustainable future and is known for its strong customer focus, high-quality services, and collaborative culture.
Description
As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience.
You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling.
- Handle incoming customer calls and provide professional support
- Schedule appointments and coordinate interventions efficiently
- Manage last-minute changes and find practical solutions
- Follow up customer files and maintain accurate records
- Coordinate closely with internal teams to ensure seamless service delivery
- Contribute to a positive customer experience through proactive communication