CUSTOMER SERVICE
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Customer Service & Assistant Dispatch - Antwerp
This is an on-site position based at our office in Antwerp.
This role focuses on ensuring smooth day-to-day customer service operations while supporting transport planning within the Benelux region. It involves following up on transport orders, maintaining close contact with drivers, and coordinating communication between all parties to keep operations running efficiently.
The position combines customer interaction with operational support. It includes handling inquiries and complaints, monitoring ongoing transports, and assisting in adjusting planning when needed. In case of delays or disruptions, the role requires quick analysis, clear communication, and practical problem-solving.
A strong understanding of transport processes, the Benelux road network, and administrative systems such as CRM and track & trace tools is essential. The role requires working in a structured and accurate way, managing multiple tasks at once, and communicating fluently in Dutch, English, and French.
Profile
Work accurately and in a solution-oriented way, even under pressure
Remain stress-resistant and able to handle unexpected situations
Show initiative, flexibility, and a strong sense of responsibility
Contribute as a reliable and engaged team player
Communicate fluently and professionally in Dutch, English, and French
Adapt communication style to the audience and provide clear, timely, and accurate feedback
We offertransport and distribution throughout Europe with an emphasis on reliability, quality and cost-efficiency with flexible and customer-oriented solutions.
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