Manager, Services

See what you can do with Prophix

Finance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading.

We have teams and offices across Europe, North America, Brazil, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.

As Manager, Services, you will lead the delivery of high‑quality CPM and FP&A implementations across Prophix's growing EMEA client base, ensuring finance teams realise measurable value from Prophix One. Reporting to the Director, Professional Services, you will build and coach a team of consultants, own delivery standards across a concurrent project portfolio, and serve as the senior point of accountability for engagement quality and client outcomes. This is a newly created role, an opportunity to shape how Professional Services operates across the region at a pivotal moment in Prophix's growth.

What You Will Do

• Oversee a portfolio of active implementation engagements, joining weekly status calls, tracking progress against project plans, removing blockers, and holding the team accountable to timelines and quality standards
• Lead and develop a team of PS consultants through regular 1:1s, performance reviews, and targeted coaching on delivery excellence and client communication.
• Act as the senior escalation point for engagement risks, scope challenges, and client issues, resolving them with clarity and confidence while protecting both client relationships and team capacity
• Partner closely with Sales, Customer Success, and Solutions Architecture to support pre‑sales scoping, ensure accurate effort estimates, and facilitate seamless client handoffs
• Drive consistent adoption of project planning tools across the team to maintain portfolio visibility, support capacity forecasting, and enable data‑informed resourcing decisions
• Lead continuous improvement of delivery methodology, including the integration of AI‑assisted workflows that increase team efficiency and raise the quality bar on client engagements
• Contribute to the broader Professional Services leadership team by sharing regional insights, identifying patterns across engagements, and helping shape scalable delivery practices for EMEA

What You Will Bring

We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

• 5+ years in Professional Services or implementation delivery within SaaS or enterprise software, with a track record of delivering complex, multi‑stakeholder engagements on time and to scope
• 2+ years managing a team of consultants or delivery professionals, with demonstrated ability to develop people, manage performance, and build a high‑trust team culture
• Strong project management discipline, with hands‑on experience overseeing concurrent implementations using structured planning tools such as MS Project, Smartsheet, monday.com, or similar
• Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes, comfortable navigating finance‑side conversations with confidence
• Exceptional written and verbal communication skills, with the ability to adapt your message clearly and credibly across clients, consultants, and senior leadership
• Demonstrated use of AI tools to improve personal or team productivity, streamline delivery processes, or enhance the quality of client‑facing work
• Self‑starter with high ownership, able to identify what needs to be done and drive it to completion without waiting to be directed
• Legally entitled to work in the country where this role is posted and able to travel to client sites and Prophix offices as required
• Able to learn new tools and adapt as technology and workflows evolve.
• Curious, open to new approaches, and motivated to continuously improve.

Preferred Qualifications

• Direct experience implementing CPM or FP&A platforms, including Prophix, Anaplan, OneStream, Adaptive, or TM1
• Experience with financial consolidation platforms such as Prophix FC, HFM, CCH Tagetik, or LucaNet
• Familiarity with ERP integration patterns involving SAP, Unit4, or NetSuite
• Experience managing partner co‑delivery engagements across distributed or international teams
• Proficiency in French