Customer Success Manager

Job description About Monizze Monizze is on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions. We are looking for a Customer Success Manager to ensure our RewardFlex team continuously delivers a high-quality customer experience, from onboarding through post-implementation support. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration and ownership. Your advantages first ?? Your purchasing power is optimized – the motto is true for clients & employees ?? 30 days off per year: 20 legal holidays 6 ADV/RTT 4 Monidayzz ?? A mobility budget ?? Homeworking flexibility with days of remote work and a monthly allowance to make it comfy ?? Work from abroad up to 4 weeks a year (after 6 months @ Monizze)?? Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles ?? Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect ?? Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)?? Your health and your family's health is covered by our hospitalization insurance ? Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments ?? Homeworking opportunities and overall flexibility ?? A yearly trip with all your colleagues to celebrate our achievements ? We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask us What You’ll Do Client onboarding management Welcome new clients and support them as they join the platform Lead onboarding phases by ensuring a smooth, structured implementation tailored to each client’s needs Act as the main point of contact for clients during their onboarding Support for Product Specialists Assist and support Product Specialists during the onboarding of the clients they have signed Work closely with them to ensure efficient implementation and an optimal customer experience Daily support for employers Support employers in their day-to-day use of the platform Answer operational questions to ensure the best possible experience Actively contribute to customer satisfaction and retention Knowledge Base, processes & continuous improvement Ensure that the Knowledge Base and processes (internal and external) are always up to date Identify inconsistencies or gaps and escalate them to the relevant teams Contribute to the continuous improvement of onboarding and support workflows Customer feedback collection and escalation Collect customer feedback in a structured manner Analyze recurring needs, pain points and expectations Share insights with Product teams to support future platform improvement What You’ll Bring Must-Haves: Comfortable working with digital tools and SaaS environments Ability to manage multiple cases and stakeholders simultaneously Fluent in English and Dutch (knowledge of French is a plus) Strong service mindset and customer orientation Excellent communication and collaboration skills Structured, rigorous and well-organized approach Curiosity, proactivity, autonomy and a strong desire to learn in a fast-evolving environment Nice-to-Haves: First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or account management role, with a good understanding of HR processes and employer-related challenges Knowledge of the mobility budget and cafeteria plan We are looking for a customer-oriented profile with an HR mindset and a strong willingness to learn. Profile Offer