Service Delivery Manager
il y a 14 heures
Credendo is a leading European Credit insurance company, fueled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to bottom. Job description At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are responsible for the end-to-end management of the SAP applications and associated services. You ensure that the applications function high-performance, securely and in accordance with the business objectives, in close collaboration with internal teams and external partners. You will be part of the SIAM team and work closely with the CCOE manager, the business process owners and project teams. You are the central point of contact for all SAP-related services (ECC, S/4HANA, BW, PI/PO, Fiori, etc.) and monitor compliance with SLAs and KPIs. You coordinate incident, problem and change management for the SAP landscape. You manage contracts and performance of external suppliers and follow up on projects and upgrades. You will ensure continuous service improvement and contribute to roadmap initiatives such as migration to S/4HANA and integration with cloud solutions. You will work with security and compliance teams to ensure that SAP complies with internal and external standards (DORA, ISO 20000, ISO 27001). You regularly report on performance, risks and improvement actions to management. Profile You have a bachelor's degree (or higher) in ICT or a related field and at least 5 years of experience in service delivery or application management. You have demonstrable knowledge of SAP modules and architecture (ECC, S/4HANA, BW, PI/PO, Fiori). Experience with ITIL processes (incident, problem, change and release management) is a must; ITIL certification is an asset. You have experience with supplier management and following up on SLAs/KPIs. You have strong communication skills and can interact with both technical teams and business stakeholders . You express yourself fluently in English and Dutch or French, both orally and in writing. Knowledge of Hindi and Spanish is an asset for cooperation with international partners. You have an analytical mind and are result-oriented. You take responsibility and think proactively about optimizations and automation. Knowledge of security and compliance requirements (ISO 20000, ISO 27001, DORA) is a plus. Experience with SAP platforms in Microsoft Azure environments is a big asset. Experience in a financial or banking environment is a plus. Offer An interesting permanent position in a stable, multilingual and international environment. Continuous learning opportunities to develop your talents. An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.). A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance. A role in a company where the following values are key: respect, customer intimacy and reliability.
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Service Delivery Manager
il y a 14 heures
Bruxelles, Belgique Credendo Temps pleinCredendo is een toonaangevende Europese kredietverzekeringsmaatschappij, gedreven door een multinationaal team van 563 professionals. We zijn actief in twaalf Europese landen en staan klaar voor lokale en internationale klanten van over de hele wereld. We zijn in volle groei maar streven ernaar het menselijke aspect te behouden in de manier waarop we met...
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Service Delivery Manager- CDI F/H
il y a 14 heures
Bruxelles, Belgique Credendo Temps pleinCredendo is a leading European Credit insurance company, fueled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Job description At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are...
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CDI - Service Delivery Manager H/F
il y a 8 heures
Bruxelles, Belgique Credendo Temps pleinCredendo is a leading European Credit insurance company, fueled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Job description At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are...
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Service Delivery Manager IT
il y a 2 semaines
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources. Responsibilities: -...
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Contracts IT
il y a 4 semaines
Bruxelles, Belgique Contracts IT Temps pleinSenior Scrum Master/Agile delivery lead Contract Duration: 12 months (220 days) - long-term engagement Languages: English mandatory + French or Dutch (strong advantage) urgent 12 month contract - role hiring now!* This is a *Belgium Hybrid* based role with an excellent immediate start within a Global Consulting company working on *supporting...
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Contracts IT
il y a 4 semaines
Bruxelles, Belgique Contracts IT Temps pleinSenior Scrum Master/Agile delivery lead Location: Brussels (Hybrid) Contract Duration: 12 months (220 days) - long-term engagement Languages: English mandatory French or Dutch (strong advantage) Openings: Up to 10 positions *urgent 12 month contract - role hiring now This is a *Belgium Hybrid* based role with an excellent immediate start within a Global...
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Service Manager
il y a 8 heures
Bruxelles, Belgique Paradigm Temps pleinService ManagerParadigm, organisme d'intérêt public, est le leader de la transition numérique à Bruxelles. Nous accompagnons nos clients - les institutions publiques bruxelloises - dans leur transition digital. Travailler pour Paradigm, c'est avoir un impact réel sur la vie quotidienne des Bruxellois.En tant que Service Manager, vous travaillerez chez...
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Service Manager
il y a 2 semaines
Bruxelles, Belgique Genesis Consult Temps pleinVous êtes Service Manager expérimenté et souhaitez mettre votre expertise au service d'un acteur majeur du secteur public belge ? Vous aimez coordonner, structurer, améliorer les services IT tout en ayant un impact concret sur les coûts et l'efficacité opérationnelle ? Cette mission est faite pour vous.Votre rôleEn tant que Service Manager, vous...
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Service Manager
il y a 2 semaines
Bruxelles, Belgique Paradigm Temps pleinService Manager Paradigm, een instelling van openbaar nut, zet de toon in de digitale transitie van Brussel. We loodsen onze klanten - de Brusselse openbare instellingen - langs de uitdagingen van het digitale tijdperk. Werken voor Paradigm betekent ook een reële impact hebben op het dagelijkse leven van de Brusselaars. Als Service Manager ga je aan het...
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Service Manager
il y a 8 heures
Bruxelles, Belgique Paradigm Temps pleinService ManagerParadigm, een instelling van openbaar nut, zet de toon in de digitale transitie van Brussel. We loodsen onze klanten - de Brusselse openbare instellingen - langs de uitdagingen van het digitale tijdperk. Werken voor Paradigm betekent ook een reële impact hebben op het dagelijkse leven van de Brusselaars.Als Service Manager ga je aan het werk...
