Technical Service Engineer
il y a 4 semaines
About Us Established in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania. With over 3,000 employees worldwide, we continue to expand and seek talented individuals to join our team. We believe that at SolaX, an international organization, your career can grow to new heights. We are currently looking for a Technical Support Engineer, Belgium to support our customers, installers, and partners across the BNL markets. Job Overview As a Technical Support Engineer, you will act as the primary technical contact for SolaX's Belgium and NL customer base, providing advanced support for solar inverters and energy storage systems. You will be responsible for remote diagnostics, installation support, issue resolution, and technical training. Fluency in French and English is required, and knowledge of local industry standards is a strong advantage. Key Responsibilities Customer Support Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools. Troubleshoot and resolve hardware and software issues with solar inverters and battery systems. Guide users through fault diagnosis and resolution procedures. Installation & Commissioning Review solar and battery system designs to ensure compatibility with SolaX products. Assist with remote commissioning and configuration of installed systems. Issue Escalation Collaborate with internal engineering and R&D teams to resolve complex technical issues. Document and escalate recurring product issues to the appropriate departments. Training & Documentation Conduct technical training sessions for installers and distribution partners. Prepare and maintain technical documentation, user guides, and troubleshooting manuals. Product & Process Improvement Identify trends in technical issues and suggest improvements to products or support processes. Keep up to date with the latest industry developments and regulatory requirements in BNL. Requirements Essential Qualifications Fluent in French and English, Dutch will be a plus. Technical experience with solar inverters, PV systems, and/or battery energy storage systems. Previous experience in technical support, field service, or technical engineering roles. Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols. Preferred Qualifications Understanding of BNL electrical codes, solar standards, and grid connection rules. Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field. Experience working with installers, EPCs, or distributors in EU. Personal Attributes Strong problem-solving skills and a commitment to customer service. Ability to manage multiple tasks and work independently. Adaptable, self-motivated, and eager to grow within a global team. What We Offer Competitive salary and employee benefits aligned with Belgium market standards. Opportunities for training, professional development, and international collaboration. A supportive, inclusive, and forward-thinking work environment. How to Apply If you're passionate about clean energy and want to make a difference in a fast-growing global company, we'd love to hear from you. Please submit your CV and cover letter to ludwig.cools@solaxglobal.com
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