Innova - Helpdesk Agent

IT helpdesk consultant with the knowledge to support the team. Tasks Primary tasks and responsibilities: contact person for Local It troubles in Brussels manage the helpdesk ticket (Atlassian) manage the Laptops stocks roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc availability to move around Brussels and in Belgium to support users in the context of Windows 11 roll-out Secondary tasks and responsibilities: Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members. Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customers experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department. Profile and requirements Methodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred. Language proficiencies: Dutch or FR fluent (Good knowledge in the other language) English is a plus Non-technical profile requirements: be able to work independently (will be the only person present onsite) Must be able to work on multiple simultaneous tasks with limited supervision Team player (within a team with 11 persons) located in several places across Belgium Accepts personal responsibility for client satisfaction Strong communication skills (verbal, written) Strong reporting & organizational skills Stress resistant & very punctual Quick learner, motivated self-starter Able to follow change management procedures and internal guidelines Technical profile requirements: Good knowledge of PC Good knowledge of Windows 10 & 11 Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management Good knowledge of Networking & Patching