Innova - Helpdesk Agent

IT helpdesk consultant with the knowledge to support the team.TasksPrimary tasks and responsibilities: contact person for Local It troubles in Brusselsmanage the helpdesk ticket (Atlassian)manage the Laptops stocksroll out Windows 11: manage appointment with the users, prepare laptops to deliver, etcavailability to move around Brussels and in Belgium to support users in the context of Windows 11 roll-outSecondary tasks and responsibilities: Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customers experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.Profile and requirementsMethodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.Language proficiencies: Dutch or FR fluent (Good knowledge in the other language)English is a plusNon-technical profile requirements: be able to work independently (will be the only person present onsite)Must be able to work on multiple simultaneous tasks with limited supervisionTeam player (within a team with 11 persons) located in several places across BelgiumAccepts personal responsibility for client satisfactionStrong communication skills (verbal, written)Strong reporting & organizational skillsStress resistant & very punctualQuick learner, motivated self-starterAble to follow change management procedures and internal guidelinesTechnical profile requirements: Good knowledge of PCGood knowledge of Windows 10 & 11Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock ManagementGood knowledge of Networking & Patching