Teamlead Project Management
il y a 3 jours
Customer Experience Teamlead Emerging markets. Are you ready to lead a team that shapes exceptional customer experiences across borders?
We are a family-owned Belgian company that has been a leader in architectural elements for walls for over 50 years. From our headquarters in Ostend, our innovative products are available across Europe, from Paris to Köln, London, Barcelona, Slovakia, Lecco, and beyond.
Our commitment to sustainability is at the heart of everything we do. Sustainability is a core value that guides our choices—choosing the good one for our planet, people, and community.
We believe in a world in which digital technologies and data enhance the customer experience. A solid digital backbone combined with strong local teams is a powerful mix for our growth.
In this role, you lead our Customer Experience team for Emerging Markets, owning the end-to-end operational flow from first customer touchpoint to payment. You'll combine hands-on account management with team leadership and data-driven process optimization. Your focus: smooth operations, excellent customer data management, and driving significant company growth.
Lead and develop a high-performing CX team that delivers excellent experiences to our customers
Conduct regular 1-on-1 meetings to coach and develop team members
Organize and facilitate team meetings and collaborate with other hub teams.
Support customer team manager in the realization of commercial objectives and international growth ambitions by translating strategy into operational execution
Ensure seamless coordination between sales, production, logistics and finance teams.
Analyze customer data and journey touchpoints to continuously improve performance
Support strategic decision-making with data-driven insights
After 30 days: you’ll be integrated into the team, managing the order-to-delivery process and conducting your first 1-on-1s
After 60 days: you’ll master the complete order-to-cash flow and be be organizing weekly team meetings
After 90 days: you’ll handle customer accounts independently, prepare project meetings and support the team manager on monthly reporting.
Bachelor’s degree in business, marketing or related field
Coaching and performance-management skills that help people grow
Excellent communication skills and able to switch seamlessly between strategic discussions with key customers and hands-on coaching of your team
Fluent in Dutch and English
Lead a dedicated team while staying connected to the operational reality
Contribute to Orac’s international growth ambitions
Hybrid working, with home office possibilities.
Innovative environment: work in a dynamic team that values creativity and operational excellence.
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