Head of Product Management Operations

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Octave Temps plein
Operations & Product Manager - EMS (F/M) Octave is a cleantech scale-up on a mission to deploy cutting-edge energy management and storage solutions. We are looking for an Operations & Product Manager to oversee the deployment and performance of our Energy Management System (EMS).

Product Management
Collaborate with engineering teams to prioritize features, improvements, and bug fixes.
Manage notifications and alerts, responding proactively to system anomalies.
Identify client needs, and work closely with internal teams to optimize EMS usability and customer experience.
Provide first-line customer support for EMS-related inquiries. Escalate technical issues related to EMS logic to the Software or Analytics teams.

EMS Hardware & Installation Management
Oversee the procurement, setup, and distribution of EMS hardware.
Provide installation support for EMS hardware in non-BESS (Battery Energy Storage System) sites.
Experience with energy management systems or IoT devices
Customer-centric mindset, with the ability to provide high-quality support and service delivery.
Excellent communication skills in English (French or Dutch is a plus).

Knowledge of Python and Linux, for troubleshooting.
Familiarity with industrial protocols such as Modbus TCP and Modbus RTU.
An exciting hybrid role at the intersection of technical operations, customer success, and product management, in a fast-growing cleantech scale-up. An office in Mechelen with flexible hybrid working (2-3 days in-office, 2-3 remote).
The chance to work in a collaborative and mission-driven team with growth opportunities.

Founded in 2020, Octave is a Belgian cleantech company specializing in energy management services. We work at the intersection of technology, data, and energy markets, helping companies optimize their energy usage and maximize value from flexibility services. With over 35 MW of assets under management, we operate Belgium's largest behind-the-meter energy portfolio.
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