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IT support specialist
il y a 9 heures
We are seeking an experienced IT Support Specialist to manage comprehensive IT operations for our Brussels office part-time. This role encompasses end-user support, system administration, vendor management, and cybersecurity responsibilities. Required Skills & Experience Core Technical Competencies End-user Support: Windows/Mac workstation setup, configuration, and troubleshooting Software Licensing: License management, SaaS contracts Security Solutions: ESET antivirus deployment, management, and policy configuration Password Management: 1Password administration, user onboarding, and user training Administration: Google Workspace management (user accounts, permissions, security settings) Backup Solutions: Implementation and monitoring of backup systems, disaster recovery procedures Asset Management: IT inventory tracking, hardware lifecycle management, procurement coordination Cybersecurity & Compliance Some experience with security awareness training Understanding of access control principles and permission auditing Data security and sharing permissions management Basic cybersecurity best practices and incident response Vendor & Service Management Telecommunications management (experience with Proximus or similar ISPs preferred) Third-party vendor coordination and relationship management Incident logging, tracking, and resolution with external support providers Service level agreement (SLA) monitoring Financial & Administrative IT budget planning and tracking Cost management and vendor invoice reconciliation Purchase order processing and approval workflows Preferred Qualifications 3-5 years of IT support experience in a small to medium-sized organization Experience working in a Belgian business environment (understanding of local vendors and practices) Fluent English (we have an international team) Additional language skills (French or Dutch) are advantageous but not required Familiarity with GDPR compliance requirements Key Competencies Strong customer service orientation with excellent communication skills Ability to explain technical concepts to non-technical users Proactive problem-solving approach Organized and detail-oriented with good documentation habits Comfortable working independently and managing multiple priorities Adaptable to changing technology environments Typical Responsibilities Procure, configure, and deploy new computer equipment Provide day-to-day technical support to office staff Maintain relationships with external IT service providers Manage and monitor all software licenses and subscriptions Conduct security awareness training and manage cybersecurity platforms Ensure reliable internet connectivity and resolve telecommunications issues Perform regular backup verification and permission audits Maintain accurate records of IT assets and configurations Manage IT budget and track technology expenses 🚀 Contact Please send your CV to jobs@ipify.app quoting the job reference ITSUP
