iStorm - Senior IT Support Analyst
il y a 4 semaines
Organisation and department description Our client , is an international business law firm established in the United States. Present in 78 offices in 47 countries around the world, it is considered one of the largest and most prestigious international law firms. The Belgian office is located in Central Brussels. Job description The Senior IT Support Analyst oversees all activities related to identifying, prioritizing, and resolving end-user requests, while managing and coordinating on-site IT support functions. They also provide hands-on support to resolve issues directly with end users. Supervise the daily workflow and workload of the support team. Address personnel or team-related matters in collaboration with the Manager/Senior Manager. Provide ongoing performance feedback and conduct appraisals as necessary for the support team. Analyze support activities and documented resolutions to identify and resolve problem areas, ensuring service quality enhancement and proactive problem prevention. Manage the resolution process for incidents assigned to the on-site Support Team, ensuring prompt and courteous service delivery. Keep the organization informed about current technology issues. Collaborate with other IT functions to optimize deskside computing operations. Enforce request handling and escalation policies and procedures. Key tasks and functions Perform hands-on fixes at the deskside support level, including software installations/upgrades, Hardware setups, file backups, and system/application configurations. Monitor and validate fixes to ensure effective problem resolution. Utilize online resources for software updates, drivers, and knowledge bases to aid in problem resolution. Conduct on-site analysis, diagnosis, and resolution of complex desktop problems, recommending and implementing corrective solutions. Administer end-user workstations, ensuring they meet required desktop service levels. Manage and troubleshoot end-user workstation networking software products. Respond to support inquiries via calls, pages, or emails promptly. Prepare and conduct tests to monitor desktop performance, generating performance statistics and reports. Accurately document instances of desktop equipment failure, repair, installation, and removal. Profile Proven experience in supervising a technical deskside support team. Comprehensive technical knowledge of desktop hardware and hands-on hardware troubleshooting. Extensive background in equipment support and familiarity with current protocols, operating systems, and standards. Proficiency in operating tools, components, and peripheral accessories. Proficiency in English is essential. Personal qualities Know-how: Stays updated on key developments across relevant areas and develops substantive expertise in the firm's specialist fields. Skilled in identifying core issues, anticipating requirements, and evaluating potential consequences through thoughtful and prudent thinking. Adaptable mind capable of navigating various tasks that demand different approaches, knowledge, and expertise. Dedication: Driven by personal integrity, upholding exemplary quality standards in all endeavors. Thorough preparation, proactive initiative, and self-reliance to ensure projects progress optimally. Diligent and hardworking, with a deep understanding of internal client needs. Maintains composure and professionalism in challenging situations. Personal impact Cultivates positive relationships through collaborative efforts and reciprocity. Skilled negotiator achieving mutually satisfactory outcomes, demonstrating good judgement in decision-making. Invests in nurturing a productive network of relationships. Offer A Full time job with permanent contract in an International environment. Attractive salary package with company car.
-
IT Life Insurance Analyst
il y a 4 semaines
Bruxelles Watermael-Boitsfort, Belgique iStorm Temps pleinYou will be part of the IT Analyst team and will have the following range of responsibilities: - Participation in the installation of new UL3 software releases and other local administered software (Isabel, DCL,); - Installation of add-ons to UL3 (organizing testing and release management); - Support group IT installations and network; - Developing and...
-
Itam Functional Analyst
Il y a 2 mois
Bruxelles Watermael-Boitsfort, Belgique iStorm Temps pleinImplementation of IT Asset management process & functionality & - ServiceNow product - Leads process definition (involving customer stakeholders) based on ServiceNow best practices & standards & ITIL for IT Asset management processes (Software & hardware asset management), including integrations to other processes like IT service request fulfillment -...
-
Senior Technology Support Analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Michael Page Temps pleinAs part of its expansion, our client is seeking an IT Support Lead locally in Brussels. As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide. Our client is one of the most renowned international law firms. As part of its expansion, they are seeking an IT Support Lead locally in Brussels. As a...
-
IT Recruiter
il y a 1 semaine
Bruxelles Watermael-Boitsfort, Belgique iStorm Projects Temps pleinAls IT Recruiter bij iStorm Projects, ga jij op zoek naar de ideale kandidaten voor onze klanten. Dit door zowel bedienden als freelancers op een creatieve manier te spotten via verschillende kanalen, waaronder LinkedIn Recruiter. Wij geloven in een langdurige relatie met zowel kandidaten als klanten, waardoor jij de verantwoordelijkheid krijgt om een...
-
IT Project
Il y a 2 mois
Bruxelles Watermael-Boitsfort, Belgique iStorm Temps pleinManage IT projects and/or product teams from inception to follow up, ensuring planning, control of scope, budget and schedule, and risk and issue management. Produce progress reports and documentation. - Cooperate with other IT teams to manage planning constraints and realize synergies between systems upstream or downstream of your domain. - Challenge...
-
senior technology support analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Michael Page Temps pleinJoin Our Team as an IT Support Lead Senior Technology Support Analyst! Our client, a leading international law firm, is expanding and looking for an IT Support Lead in Brussels. As a Senior Technology Support Analyst, you will play a key role in providing IT support to the local office and being the main point of contact for technology issues. Here's what...
-
iStorm - Internal Support IT Engineer
il y a 4 semaines
Bruxelles, Belgique iStorm Temps pleinOrganisation and department description As an external occupational health and safety service, the mission of our client is to ensure the health, safety and well-being of you and your employees. Job description As an Internal Support IT Engineer, you are the essential link ensuring the smooth operation of our dynamic IT organization. Join...
-
iStorm - Internal Support IT Engineer
il y a 4 semaines
Bruxelles, Belgique iStorm Temps pleinOrganisation and department description As an external occupational health and safety service, the mission of our client is to ensure the health, safety and well-being of you and your employees. Job description As an Internal Support IT Engineer, you are the essential link ensuring the smooth operation of our dynamic IT organization. Join...
-
On-site IT Support Senior Analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique bakermckenzieuk Temps pleinPosition's PurposeOn-site IT Support Senior Analyst manages all procedures related to the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking, and coordination of on-site IT support functions. The Senior Analyst will also contribute to problem resolution by giving in-person, hands-on support to end users at...
-
Tester - Brussels
il y a 2 semaines
Bruxelles Watermael-Boitsfort, Belgique iStorm Temps pleinWe are looking for a talented tester to join our team ? **Responsibilities**: - Planning and executing tests using UAT ? - Documenting test results in Jira ? - Participating in code reviews ? - Effective communication with development and project management teams ? - At least 1 year of experience as a tester ? - Strong knowledge of UAT and Jira ? - English...
-
Senior Java Developer
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Istorm Temps pleinFunctieomschrijving Als eerste langdurige opdracht ga je werken bij onze klant op de Digitale Producten afdeling als Java ontwikkelaar. Hier ga je het bestaande team versterken en we beloven dat het geen doorsnee 9-tot-5 klus is In eerste instantie maak je deel uit van het Video Delivery team, de coole club binnen de Digitale Producten bende. Dit is het...
-
Developpeur Java
il y a 3 semaines
Bruxelles Watermael-Boitsfort, Belgique iStorm Temps pleinComme développeur Java/Angular vous participez aux développements de la nouvelle solution, vous faites part de vos idées d'améliorations au sein de l'équipe Agile/Scrum. - Minimum 4 ans d'experience - Java - Angular - Experience Scrum - excellente capacité d'adaptation iStorm Projects est le cabinet de consultance en informatique développé par le...
-
1st/2nd line support engineer
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Istorm Temps pleinFunctieomschrijvingAre you ready to advance your IT career? We have an exciting opening for an IT First Line Support Engineer at our consulting firm, located in the heart of Brussels, near a convenient train station. What Sets This Position Apart? Diverse Responsibilities: In your first project, you'll have the opportunity to expand your skills by taking...
-
Net Developer fullstack Medior
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Istorm Temps pleinFunctieomschrijvingEn tant qu'expert medior .Net fullstack, vous deviendrez le personne de référence chez un client qui souhaite agrandir son équipe et augmenter sa qualité. Vous travaillerez sur des gros développements tant au niveau backend que frontend. Il y aura beaucoup à faire avec une grosse marge manoeuvre. C Si vous avez envie de donner un...
-
Senior Technology Support Analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Michael Page Temps pleinAs part of its expansion, our client is seeking an IT Support Lead locally in Brussels.As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide.Client details Our client is one of the most renowned international law firms.As part of its expansion, they are seeking an IT Support Lead locally in...
-
Senior Technology Support Analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Michael Page Temps pleinAs part of its expansion, our client is seeking an IT Support Lead locally in Brussels. As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide.Client DetailsOur client is one of the most renowned international law firms. As part of its expansion, they are seeking an IT Support Lead locally in...
-
IT Support Analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Cossel Temps pleinIT Support Analyst BrusselsFor one of our partners, a law firm, we are looking for an experienced IT Support Analyst.The company is an international law firm, you will be part of the Brussels office. It is the kind of challenging environment that gives a lot in return.An amazing working environment, with the opportunity to grow, and the opportunity to work...
-
Onsite IT Support Senior Analyst
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Baker McKenzie Temps pleinRole Purpose***Senior Analyst, On-site IT Support manages all procedures related to the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking, and coordination of on-site IT support functions. The Senior Analyst will also contribute to problem resolution by giving in-person, hands-on support to end users at...
-
Change Management Officer
il y a 5 jours
Bruxelles Watermael-Boitsfort, Belgique iStorm Temps pleinLa liste de vos responsabilités pourra inclure les éléments suivants: - Aider à l’élaboration des retours d’expériences du projet - Animer, faciliter et documenter les réunions avec les parties prenantes (5 BU : Liège-Verviers, Charleroi, Wavre, Namur, Mons) - Contribuer la mise en place de la structure Change de support pour l’après-projet -...
-
IT Support
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique AbAKUS IT Solutions Temps pleinYour mission:As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more.Your tasks: Serve as a dedicated service desk agent, incident analyst, and problem solver. Ensure swift incident analysis, prioritizing first and secondline customer interactions to achieve an outstanding...
