Senior Service Manager

il y a 2 semaines

Liège, Wallonie, Belgique Plexus Tech Temps plein

We are Plexus.Tech, a technology company specializing in IT services and products, founded on the talent and capabilities of our people, more than 4.000 professionals developing technology products and services that make life better for people, companies and institutions. Based on a model of closeness, speed and flexibility. Among our main international clients, we have practically all of the IBEX35 companies stand out, as well as large retailers, tour operators, airline companies and financial entities.We are increasing our Talents team

We are looking for a: SENIOR SERVICE MANAGER (NCIA / NATO) - Onsite

A Valid National or NATO Secret personal security clearance is mandatory. Plexus.Tech can help you to get it.

Plexus.Tech provides a wide range of specialist services to military and security institutions (NATO, UN, EU, and National Government and Defence) We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are currently seeking personnel to join our team and provide support for crucial client projects.

> Role Duties And Responsibilities?

Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services as detailed in the Service Level Agreements between NCI Agency (as the service provider) and the service operator and user (the customer):

  • Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
  • Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
  • Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required;
  • Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements;
  • Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
  • Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution;
  • Managing contractor support resources and acceptance of services of contractors;
  • Will provide input to the Principal Service Manager for the Quarterly SLA report;
  • Will provide input and recommendations to the SLA Change management process;
  • Assessment of manpower and O&M budget requirements;
  • Will provide support to project managers as required through the project development, delivery and transition into service phases;
  • Deputize for higher grade staff, if required;
  • Performs other duties as may be required

> Mandatory Skills And Experience?

  • A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is,
  • at least 10 years extensive and progressive expertise in duties related to the function of the post;
  • Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
  • Sound experience in IT services engineering, planning, operations, maintenance and management;
  • Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;
  • Sound experience on the Configuration Management and Change Management processes and tools;
  • Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
  • Experience in roles with requirement to display report writing and presentation skills

> Language Proficiency?

  • The work of the NCIA is conducted in English.
  • A diversity of language skills is desirable.

> Specific Working conditions?

  • On-Site in Braine-l'Alleud (Belgium)

> Desirables?

  • ITIL Expert /Managing Professional
  • PRINCE 2 Foundation level or PMI PMP;
  • MSP Foundation
  • Management of Risk Foundation;
  • Demonstrable evidence in maintaining knowledge of advances in Information Technology;
  • Proven success as an operational, technical team lead and service manager;
  • Familiarity with military telecommunications and information systems; VLF to Satellite EHF
  • Member of a recognized professional body or institution;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

If you are worried about continuing your progress, this is your opportunity You will be part of a team of +4000 professionals. Increase your professional projection with us.

> WHAT WE OFFER?

  • Integration into a global and relevant project
  • Permanent contract
  • Flexible compensation package
  • health insurance
  • Flexology*
  • Professional inserted in a team of +4000 professionals
  • Access to continuous training
  • Be part of a dynamic team, committed, passionate about your clients and ready to give the best of yourself
  • Be part of a company with many professionals of reference in the sector
  • A work ecosystem with a collaborative environment

*FLEXOLOGY: we are an adaptable, flexible and hybrid company. We are betting on a model based on placing people, our people, who are the pillar of our company, not the center. We care about your talent, your competencies and, above all, how you are well-being. Therefore, we adapt to new situations and demands so that people flow professionally and personally. A model based on trust.

> Declaration of equal opportunities?

Plexus.Tech maintains a firm commitment to the company's equality policies. All of our selection processes involve equal opportunities between men and women in a transversal way, and this is reflected in our Plan for Equality.

We are passionate about technology, but above all we love people rather than anything possible. Because with motivation, enthusiasm and team work we are doing fantastic things.

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