Customer Service Representative

<p><b> ABOUT NYXOAH </b><p> Nyxoah is reinventing sleep for the billion people that suffer from obstructive sleep apnea (OSA). We are a medical technology company that develops breakthrough treatment alternatives for OSA through neuromodulation. Our first innovation is Genio&#174;, a battery-free hypoglossal neuromodulation device that is inserted through a single incision under the chin and controlled by an external wearable. Through our commitment to innovation and clinical evidence, we have shown best-in-class outcomes for reducing the burden of OSA. For more information, visit nyxoah.com. </p><p></p><p><b> Job Title: </b> Customer Service Representative </p><p><b> Location: </b> Li&#232;ge, Belgium </p><p><b> Reports To: </b> Supply Chain Manager </p><p><b> Employment Type: </b> Full-time </p><p></p><p> The Customer Service Representative is responsible for end-to-end order management within Microsoft Dynamics 365 (D365).This role serves as the primary operational link between customers, sales, warehouse operations and finance by ensuring accurate customer setup, order processing, pick ticket generation and timely order closure. </p><p></p><p><b> Key Responsibilities: </b></p><p><b> Customer Setup and Maintenance </b></p><ul><li> Create and maintain customer records in D365, including addresses, contact information, delivery terms, payment terms, tax status and pricing </li><li> Validate customer master data to ensure compliance with internal controls and operational requirements </li><li> Coordinate with Sales and Finance to resolve customer setup discrepancies and/or approval requirements </li></ul><p></p><p><b> Order Management </b></p><ul><li> Enter and process sales order in D365 following company policies </li><li> Review orders for accuracy, including item numbers, quantities, pricing, shipping instructions and requested delivery dates </li><li> Monitor order status and address issues related to inventory availability, holds, or system exceptions. </li></ul><p></p><p><b> Pick Ticket Generation and Logistics Support </b></p><ul><li> Generate and release pick tickets in D365 to support logistics in the pick/pack/ship activities </li><li> Coordinate with warehouse or 3PL partners to ensure orders are fulfilled accurately and on time </li><li> Collaborate with Logistics and Supply Chain teams to resolve discrepancies in orders </li></ul><p></p><p><b> Order Closure and Documentation </b></p><ul><li> Confirm shipment completion and close sales orders in D365 once order has been shipped </li><li> Support invoicing accuracy by ensuring orders are properly closed and ready for billing </li></ul><p></p><p><b> Customer Communication </b></p><ul><li> Serve as a point of contact for order-related customer inquiries </li><li> Communicate order status, delays, or changes in a timely and professional manner </li><li> Document issues, resolutions, and customer interactions </li></ul><p></p><p></p><p><b> Role Requirements: </b></p><p><b> Education and Experience: </b></p><ul><li> Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related discipline </li><li> Minimum of 3+ years of experience in order management, customer service, or related operational roles </li></ul><p></p><p><b> Technical and Functional Skills: </b></p><ul><li> Hands-on experience with Microsoft Dynamics 365 is a big plus </li><li> Proficiency in Microsoft Office applications, particularly Excel </li><li> Experience working with warehouse management systems (WMS) and third-party logistics (3PL) platforms </li></ul><p><b> Soft Skills: </b></p><ul><li> Understanding of order to cash process </li><li> Customer focus and professional communication </li><li> Collaborative mindset with experience partnering cross-functionally (Commercial Operations, Supply Chain, Finance, IT)</li><li> Problem solving and follow through </li></ul><p></p><p> Nyxoah is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disabil