Medewerker klantendienst Full Time
il y a 2 semaines
Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote)
Full-time | Long-term consultancy/Integration via Projective Talent
Projective Talent is looking for a Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.
Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact.
Design, map, and continuously improve digital onboarding and customer data journeys.
Analyse customer needs and pain points to identify improvement opportunities.
Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.
Validate features and processes through user testing and continuous feedback loops.
Ensure compliance with KYC, GDPR, and internal risk management standards.
Document procedures and prepare training or communication materials for broader teams.
3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding.
~ Fluent in English (French or Dutch is a plus).
~ Able to collaborate across teams, bridging business and IT perspectives.
~
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il y a 7 jours
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il y a 6 jours
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