Teamlead - IT Service Quality and Support (Internal Tech Operations)
il y a 6 jours
Are you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be the driving force behind a culture of accountability and continuous improvement, ensuring technology delivery aligns perfectly with the strategic digital goals of the organization. your tasks Team Leadership: Lead and manage the Service Quality and Support team, fostering a culture of professional growth and high performance. Operational Excellence: Oversee service performance, service transition, and service design initiatives to enhance the overall user experience. Strategic Governance: Develop and implement strategies, policies, and processes to elevate IT service quality standards across the organization. KPI & SLA Management: Establish and monitor KPIs to track service delivery and manage relationships with external vendors to ensure strict SLA compliance. Incident & Recovery: Ensure robust incident management and comprehensive disaster recovery planning are in place. Budget & Resource Management: Participate in yearly budget cycles and optimize resource allocation to achieve maximum efficiency and cost-effectiveness. Stakeholder Advisory: Provide expert guidance to the CIO and other key leadership members on IT service quality and support matters. your profile Experience: Proven track record in IT Service Management (ITSM) and Support, ideally in a leadership role within a large-scale corporate environment. Strategic Execution: Strong ability to develop and execute tactical plans for service improvement and team development. Financial Literacy: Experience with budget management and optimizing resources within an IT context. Soft Skills: Demonstrates high levels of autonomy, initiative, and professional rigor. Excellent communication and interpersonal skills are essential. Languages: Fluency in English (written and spoken) is mandatory. Proficiency in Dutch or French is required. Mobility: Willingness to work onsite at the headquarters (Region Diegem) at least 2 days a week, with openness to occasional international travel. Freelance
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Zaventem, Belgique Randstad Digital Belgium Temps pleinAre you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be...
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Zaventem, Belgique Randstad Digital Belgium Temps pleinAre you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be...
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Zaventem, Belgique Randstad Digital Belgium Temps pleinAre you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be...
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Basys It-service
il y a 2 jours
Zaventem, Belgique BASYS IT-Service Temps pleinAre you ready for new horizons? Would you like to work for a young, international, and yet medium-sized company? Then you are the right fit for us! Since 2006, our clients have been benefiting from our many years of experience and steady but sustainable growth - year after year. Allow our clients to benefit from your skills - you will give your end clients...
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1st Line Support Engineer IT
il y a 2 semaines
1930 Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent. Do you have a passion for IT? As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT questions. You solve problems, contribute ideas for improvements, and help create an optimal IT environment. As a HelpDesk...
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IT Helpdesk Agent
il y a 2 semaines
1930 Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent. Job Description Do you have a passion for IT? Are you customer-oriented and looking for a challenging entry-level position? Then this is your chance! As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT...
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Risk manager
il y a 2 semaines
1930 Zaventem, Belgique KPMG Belgium Temps pleinAs a Cyber and IT Risk Consultant, you will play a pivotal role in helping financial institutions navigate the complex intersection of cybersecurity, regulatory compliance, and risk management. We work with a diverse range of clients from the largest FMIS and banks to innovative payment providers. What will you work on: Client Delivery & Advisory Lead...
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Manager Cyber
il y a 2 semaines
1930 Zaventem, Belgique KPMG Belgium Temps pleinAs a Cyber and IT Risk Consultant, you will play a pivotal role in helping financial institutions navigate the complex intersection of cybersecurity, regulatory compliance, and risk management. We work with a diverse range of clients from the largest FMIS and banks to innovative payment providers. What will you work on: Client Delivery & Advisory Lead cyber...
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Operations Manager
il y a 2 semaines
Zaventem, Belgique Computacenter Temps pleinLocation: Belgium - Zaventem | Job-ID: 213070 | Contract type: Standard | Business Unit: Purchasing & Supply Chain Life on the team The Operations Manager acts as the conductor of the orchestra, ensuring that all Logistics, Technical, and Transport activities run smoothly and efficiently. This role requires juggling human resources, budgets, technologies,...
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Tech Support Medewerker
il y a 3 jours
Zaventem, Belgique ITZU Temps plein**Tech Support medewerker**: **Jouw verantwoordelijkheden**: - Functieomschrijving: - Als Tech Support Medewerker bied je technische ondersteuning aan gebruikers van computers en informaticatoepassingen, inclusief hardware, algemene software en klantspecifieke programma's. - Je verleent 2de en 3de lijn support. - Zoeken naar oplossingen voor...
