Operations Manager

Location: Belgium - Zaventem | Job-ID: 213070 | Contract type: Standard | Business Unit: Purchasing & Supply Chain Life on the team The Operations Manager acts as the conductor of the orchestra, ensuring that all Logistics, Technical, and Transport activities run smoothly and efficiently. This role requires juggling human resources, budgets, technologies, and processes to meet strategic objectives. As a true strategist, the Operations Manager identifies areas for improvement and implements innovative solutions. The Operations Manager is fully responsible for the optimal performance of the team, working conditions, atmosphere, and overall results. The role also carries policy-making responsibilities, including the development and implementation of new methods and techniques within the organization. The Operations Manager creates and executes (annual) plans and is accountable for delivering results, often facing abstract challenges—such as anticipating trends or developments that could impact departmental processes. The Operations Manager ensures the quality and efficiency of operational processes and oversees the systems and tools used. Responsibilities include task allocation, quality control, and conducting performance and assessment reviews. He or she makes independent decisions regarding HR matters such as recruitment, compensation, employee development and training. This role is essential in driving operational excellence and maintaining the company’s competitiveness. What you'll do Advise and support the LTS Director in developing strategies for transformation, adaptation and change management Design and lead change processes (human, technological, financial, IT, quality, safety, etc.) aligned with the expected goals Plan and monitor activities in accordance with SLA’s and company agreements Manage departmental finances (costs, budgets, recharges) Ensure process quality and compliance with certifications, legislation, and internal standards Source external expertise when necessary Maintain in-depth knowledge of tools, systems, and applications used in operations Deliver services on a customized, standardized or project basis Continuously optimize processes to improve efficiency, productivity, and quality Lead, inspire and develop a team of 5 to10 engineers and logistics agents Collaborate with departments such as Inside Sales, Purchasing and Technology Enablement during sales or contract implementations Deliver clear and insightful management reports You will be reporting directly to the Logistics & Technical Services Director  What you'll need Minimum of 5 years’ experience in a similar operations or logistics management role Bachelor’s degree in Logistics, Supply Chain, Production or a related field Knowledge of agile and lean methodologies (e.g. 5S, Six Sigma) is highly desirable Proficiency in SAP and the Microsoft Office Suite Skilled in data analysis, reporting, and budget management Proven ability in process optimization and managing IT tools and systems used in operational environments Demonstrated leadership experience: capable of guiding, motivating, and developing a team of engineers and logistics agents (5–10 people) Strong interpersonal and communication skills : able to collaborate effectively across departments (Sales, Purchasing, Technology Enablement, etc.) Customer- and service-oriented mindset with a drive for excellence Problem-solving ability: proactive, analytical thinker who can act decisively Adaptable and resilient in the face of change and complexity Strong organizational skills, with the ability to plan, prioritize, and manage multiple responsibilities efficiently Fluent in Dutch and English (French is a plus) Valid Driving License (Category B) An assessment may be part of the selection procedure