Assistant Front Desk Manager
il y a 2 semaines
The Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance with Guest Services Vision and Mission Statement. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. Ensure that the Guest Services team is empowered to achieve these goals and establish a reputation for prompt and industry leading service. The Assistant Front Desk Manager will coach and mentor the Guest Services team, emphasizing empowerment and focusing on a desire to find permanent solutions to guest feedback. Primarily focused on being visible at the desk to provide all services of the Guest Services desk including but not limited to lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements. Leads by example in displaying exceptional customer service by being readily available to always assist the Guest Services Team.
Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. ·
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. ·
Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. ·
Demonstrates a working knowledge to operate all office equipment. ·
Working knowledge of US cash handling procedures and foreign exchange required.
Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons.
Ensures proper manning of the front desk during all meetings. Facilitates exceptional front desk service by effectively utilizing experienced team members and new hires in the schedule while considering appropriate language coverage.
Develops new ways to enhance and enrich the Guest interaction and service, either one on one or over the telephone with Guest Services. Observes and evaluates team members to ensure high quality standards are met. Utilizes all performance management tools (opportunity logs, action plans, appraisals, progressive discipline) effectively to drive accountability and enhances career development opportunities.
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Assistant Front Desk Manager
il y a 2 semaines
Bruxelles, Belgique Royal Caribbean Group Temps pleinThe Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary...
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Assistant Front Office Manager
il y a 2 jours
Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein**Job Number** 23091361 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
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Management Assistant
il y a 2 jours
Bruxelles Auderghem, Belgique Axis Group Temps pleinUn poste riche et stimulant pour un(e) assistant(e) bilingue et expérimenté(e), prêt(e) à jouer un rôle central dans l’organisation et le soutien de deux équipes au sein d’un environnement professionnel et dynamique. **Description** Nous recherchons un(e) Assistant(e) expérimenté(e) pour soutenir deux petites équipes composées de managers...
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Legal Management Assistant
il y a 2 semaines
Bruxelles, Belgique nonzerosum Temps pleinLegal Management Assistant (m/v/x) Brussel | Internationaal advocatenkantoor Ervaren profiel | Voltijds (40u) Voor onze klant, een internationaal advocatenkantoor, zijn wij op zoek naar een gedreven Legal Management Assistant ter ondersteuning van een team gespecialiseerd in fiscale geschillen en M&A-dossiers. Ben jij nauwkeurig, proactief en haal je energie...
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Assistant Juridique
il y a 7 jours
Bruxelles, Belgique Sander Temps pleinLe secteur juridique évolue vite : exigences croissantes des clients, délais serrés, dossiers complexes et interactions constantes avec des acteurs internationaux. Dans ce contexte, le rôle d’un(e) Management Assistant est essentiel pour garantir la fluidité des opérations et permettre aux avocats de se concentrer sur leur cœur de métier :...
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Management Assistant
il y a 2 jours
Bruxelles Berchem-Sainte-Agathe, Belgique Talentus Temps pleinTalentus is de partner bij uitstek voor het uitstippelen van je carrièrepad! Wij streven naar een ideale match tussen je ambities en de visie van onze klanten. Onze missie? Samen bouwen aan je professionele toekomst! **Functie**: Je job als Management Assistant Je werkt voor drie vennoten als **management assistant**: - ** power-point** presentaties...
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Assistant Juridique
il y a 2 semaines
Bruxelles, Belgique Sander Temps pleinLe secteur juridique évolue vite : exigences croissantes des clients, délais serrés, dossiers complexes et interactions constantes avec des acteurs internationaux. Dans ce contexte, le rôle d'un(e) Management Assistant est essentiel pour garantir la fluidité des opérations et permettre aux avocats de se concentrer sur leur cœur de métier : l'analyse,...
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Management Assistant
il y a 2 semaines
Bruxelles Berchem-Sainte-Agathe, Belgique Talentus Temps pleinTalentus is de partner bij uitstek voor het uitstippelen van je carrièrepad! Wij streven naar een ideale match tussen je ambities en de visie van onze klanten. Onze missie? Samen bouwen aan je professionele toekomst! **Functie**: Je job als Management Assistant bestaat uit 2 delen. In de ochtend, vanaf 8.30 uur, sta je in voor de **receptie**: - **...
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Collaborateur IT Service Desk
il y a 2 semaines
Bruxelles, Belgique Clinique Saint-Jean Temps pleinDescription du poste En tant que collaborateur Service Desk IT, vous apportez votre soutien à l’utilisateur final (médecins, infirmiers ou collaborateurs administratifs). Vous assurez les dépannages, résolvez des problèmes de hard- et software et traitez efficacement les questions soulevées, ceci aussi bien à distance que sur le lieu de travail. ...
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Management Assistant
il y a 4 jours
Bruxelles Ixelles, Belgique Eubelius Temps plein**Over ons** Eubelius is het grootste, onafhankelijke advocatenkantoor in België met kantoren in Brussel, Kortrijk en Antwerpen. Onze 25 vennoten, 18 (senior) counsels en meer dan 100 associates bieden unieke expertise en ervaring aan in alle domeinen van het Belgische en Europese Ondernemingsrecht. Een aanzienlijk deel van ons werk is...
