Night Field Service Engineer

il y a 3 jours

Bruxelles, Région de Bruxelles, Belgique Falcon Smart IT (FalconSmartIT) Temps plein
Field Service Engineer Job Location: Language: French for Belgium roles, for UK English

Field Support Engineer
Department/Account: Information Systems (IS) / Eurostar
Reports To: Field Services Manager
The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment.
Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment.
This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners).
The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion
On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment.

The remit of the role includes the following under the supervision of Field Services Manager:
Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx
Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices.
Upgrade, support and troubleshoot issues related to phones and tablets both iOS and Android
Upgrade, support and troubleshoot issues related Windows based tablets
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised
Be aware of current Health and Safety requirements and co-operate with Facilities Management
Develop trends by monitoring and analysing incoming calls, problems and support requests
Co-ordinate and manage through to resolution all incidents involving internal/external third line support teams
Maintain and enhance the Asset Register of IS hardware and software for customer
Establish and maintain effective working relationships with the Hexaware IS department & supported customers
70%) To administer 2nd line support, in response to requests from the business.
~(Hand-on experience with Software deployment SCCM and Altris
An inquisitive and analytical mind who is service driven.
PC build and repair
Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users
Collaborate with 3rd level support to prevent system downtime
Software/hardware/network troubleshooting
Assist in the maintenance, management and documentation of the network systems
Ensure performance of team against SLA
Experience of providing support across multiple sites
Flexibility to support under SLAs

Knowledge of Field Services Environment

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