Incident/release manager @ Itsme
il y a 2 semaines
Belgian Mobile ID , known for the innovative itsme® app, is one of Europe's fastest-growing scale-ups . In 2017 , itsme was founded through a unique collaboration of seven Belgian market leaders from the banking and telecommunications sectors with a clear mission: to offer a state-of-the-art digital identity solution to everyone , enabling secure and seamless interaction in the digital space.
Today, this results in overwhelming success, with usage by 7 million citizens (more than 80% of the adult population in Belgium). More than 1 million actions are performed daily , and the app has been successfully launched in 26 European countries with the ambition to become an international leader.
The itsme® solution guarantees the highest security through the unique combination of the app, the mobile phone, and biometric or PIN identification. The service is recognized with the Level of Assurance 'High' e-identification means and as a 'qualified' provider of trust services for electronic signatures in the eIDAS regulation, which ensures the strictest security requirements and legal validity.
The Incident/Release Manager is the strategic anchor figure who safeguards the reliability and trust in itsme's service delivery .
You are the Director of Stability who formalizes the processes surrounding the software lifecycle and release coordination , significantly improving the quality and predictability of updates and integrations . Furthermore, you act as the linchpin in incident response : as Incident Manager, you coordinate all communication during outages (involving an on-call role), ensuring technical teams can focus solely on recovery . Incident and Problem Management
Analyze operational problems and ensure they are escalated and directed to the appropriate technical teams for resolution.
Coordinate the immediate response during high-priority incidents and manage all internal and external communication to minimize disruption (including potential on-call rotation).
Release Coordination and Quality Control
Coordinate the entire IT release process, including application and system updates.
Ensure thorough preparation and clear communication to internal teams and external partners before, during, and after releases.
Service Quality and Compliance
Monitor the quality of service delivery provided by both internal teams and external partners
Coordinate the collaboration and workflows between all involved parties, including internal teams (Engineering, Security, Product) and external partners
Bridge the gap between IT, service management, and process optimization
You will have a role at the forefront of digital identity innovation within one of Europe's fastest-growing scale-ups.
Be part of itsme®'s national and international growth in a fast-paced, high-growth environment.
A permanent contract with a competitive salary package that reflects your expertise and impact. You work in a fun, enthusiastic, and ambitious team that values collaboration and innovation, with flexible work arrangements, including the possibility of working from home and an office in Brussels.
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