Remote - IT support Engineer

il y a 2 semaines


Bruxelles, Belgique LA International Temps plein

The 5*8 hour L1 service provider Provides first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
~ Guide customer to collect information and log according Huawei engineer require
~ Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
~ Assist in product acceptance testing, firmware updates, and remote configuration when required.
~ French and English are mandatory
~ Electrical Engineering, Power Systems, Renewable Energy, or related technical field.
~ Computer use skills (Microsoft Office and other, mainly web based applications)
~ 2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred


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