Information Technology Business Analyst
il y a 4 semaines
Business Analyst - Incident Management & Operational Excellence MERITIS is growing to deepen our collaboration with one of our most trusted long-standing clients, an international financial institution that depends on our expertise to drive operational excellence across Europe.
As part of our mission to deliver excellence for a key client, we anticipate a future opening for a Business Analyst within their Cash Management division — a domain where business-critical financial services meet high-demand operational performance.
In this role, you will bring structure, clarity, and impact to a fast-paced environment, translating complex operational realities into insights that support both corporate clients and senior leadership across multiple countries.
This is a high-visibility, cross-border role for someone who excels in communication, analysis, and stakeholder engagement.
Elevate highly technical incident information into strategic, business-focused insights that help global corporate clients understand service impact and make informed decisions.
Produce executive-grade monthly intelligence reports summarizing major incidents, recurring trends, and business implications.
Partner closely with senior management and key decision-makers to ensure your insights lead to concrete actions and measurable improvements.
Work seamlessly with production, IT, and operational teams in Brussels, Paris, and Lisbon to maintain clear, contextualized information flows.
Contribute to problem-management cycles by aligning technical root causes with real business impact.
Help refine communication frameworks, reporting structures, and incident-management processes to enhance operational maturity across the service landscape.
Experience with incident and problem management, ideally in a complex or international environment.
Knowledge of cash management, payment flows, or financial operations.
Outstanding English communication skills — clear, structured, and compelling.
French is a plus for Paris-based collaboration.
Ability to navigate technical contexts at a high level and translate them into business-friendly language.
Passion for international collaboration, stakeholder alignment, and operational excellence.
Rely on our extensive in-house financial expertise for continuous training, support, and day-to-day guidance.
Exposure to cutting-edge financial tools and high-impact projects.
Languages: English (mandatory) + French.
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