Process Analyst
il y a 4 semaines
Process Analyst – Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. Role Purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs Key Responsibilities Prepare and facilitate workshops with cross-functional teams Map, analyze, and redesign end-to-end operational and service processes Apply a data-driven approach to extract insights and support transformation decisions Create clear, structured documentation for stakeholders and senior leadership Present findings and recommendations to Senior Management Contribute to organizational design and support change management initiatives Required Competencies Strong workshop preparation & facilitation capabilities Expertise in process design / process re-engineering Analytical, data-driven mindset Excellent documentation and structuring skills Confident and clear communication with Senior Management Experience in organizational team structure design Background in Contact Centres, Operations, or financial services is an advantage
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Business Process Analyst
il y a 3 semaines
Bruxelles, Belgique afarax Temps pleinafarax is looking for a freelance Business Process Analyst. We need you! The project: Our client in the banking sector, is seeking an experienced Business Process Analyst to strengthen their team. Requirements Gathering: Elicit, analyse, and document business requirements related to the new processes Regression Testing: Conduct regression testing in...
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Business Process Analyst
il y a 13 heures
Bruxelles, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté.À propos du rôleExalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et...
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Business Process Analyst
il y a 4 semaines
Bruxelles, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté. À propos du rôle Exalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et financières....
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Business Process Analyst
il y a 3 semaines
Bruxelles, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté. À propos du rôle Exalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et financières....
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Analyst / Business Analyst
il y a 3 semaines
Bruxelles, Belgique afarax Temps pleinafarax is looking for a freelance Business Process Analyst. Our client in the banking sector, is seeking an experienced Business Process Analyst to strengthen their team. Elicit, analyse, and document business requirements related to the new processes Regression Testing: Conduct regression testing in consultation with the business stakeholders ...
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AG Insurance
il y a 2 semaines
Bruxelles, Belgique AG Insurance Temps pleinWant bij AG staan mensen centraal. Vanuit het team Process Underwriting Non Life bij Broker Channel Non Life streven we naar een efficiënte operationele organisatie. Het team Process Underwriting is zo de brug tussen het de operationele diensten binnen Pko, Enterprises, Bank Channel en Business Solutions. Ons team, van Business en Process-analysten, beheert...
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Business Process Management Consultant
il y a 4 semaines
Bruxelles, Belgique Apollo Solutions Temps pleinBusiness Analyst/Architect - Business Process Management (BPM) Location: Brussels, Belgium Type: Freelance About the Mission We're seeking a skilled and proactive Business Analyst with strong BPM expertise to join our partners growing BA function. In this mission, you'll analyse, design and enhance 40+ business processes, helping them deliver efficient,...
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Business Analyst
il y a 3 semaines
Bruxelles, Belgique Coltech Temps pleinBusiness Analyst – Brussels (Hybrid, Multilingual) We are seeking a skilled Business Analyst to support process improvement, digitalization, and operational efficiency initiatives. You will collaborate with cross-functional teams, translating business needs into actionable insights, and helping implement practical solutions in a dynamic environment. Key...
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Analyste commercial/Analyste commerciale
il y a 3 semaines
Bruxelles, Belgique maltem Temps pleinWe are looking for an experienced Business Analyst (min. 5 years) to join a strategic banking project supporting both business and IT stakeholders. The position requires strong analytical skills, a structured mindset, and the ability to operate in a multilingual environment. Drive requirement elicitation, analysis, documentation, and traceability across...
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Business Analyst
il y a 4 semaines
Bruxelles, Belgique NTek Software Solutions Temps pleinAs a Business Analyst, you will be responsible for supporting projects aimed at the digitalization and optimization of business processes related to pension calculations for the employee and civil service sectors. In this role, you will be in charge of analyzing and formalizing processes and requirements. As a change agent, you will facilitate collaboration...
