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Deliverable Description: • Master and control the technical parameters of the videoconferencing platform and its network configuration and be able to interact at technical level with all re- lated teams on server, network and application aspects. • Perform the technical operation and support of each conference in contact with end users. • Provide reports concerning quality of conferences • Produce consolidated reports about quality of the service and operation of the videoconferencing service center. • Documentation detailing changes during the period and related to procedures, parameters and support of the platform. • Technical report detailing metrics about service operation, including number of conferences supported, incidents, and required improvements. • Provision of technical support outside normal working hours/days Please note: Payment is subject to the number of hours provided (dates and hours to be indi- cated in the performance report) Expertise and skills of required profile(s)• Certified knowledge of technologies defined above. Technical certification deliv- ered by technology suppliers will be highly appreciated. • Excellent knowledge of the norms and standards, of industry trends and of state- of-the-art implementation examples • Experience with practical implementations: architecture and technology selec- tion, installation, configuration, test, operations. • Ability to work and communicate with end users in French and English. • Good customer service skills, good communication and interpersonal skills. • Outstanding sense of proactiveness, responsibility, and reliability. • Problem-solving mentality and be capable of prioritizing effective. • Ability to work under pressure and to respond effectively to fluctuations in the workload or the pace of work. • Ability to work in a team
