Business SME
il y a 2 semaines
Title: Business SME - Professional Services Retail Solutions Location: Brussels area and Virtual
For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.
From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. In addition to having extensive experience as a Business Analyst and Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers. Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.
Requirements Analysis
Customer focal point, understand customer business and technical solution & environment
Drive t-shirt sizing, working closely with wider internal team to fully scope solutions.
Identify gaps and use previous retail and IT knowledge to analyze a range of options.
Solution Design
Own solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
Reaching across multiple accounts for best practice and building rapport with Business Analyst team.
Ability to assist PM with sprint planning where required.
Assure that all correct components have been installed and that basic sanity tests are run.
Validate with sanity and integration test new functions developed against approved requirements.
Integration support of various NCR products into a customer solution.
Defect Analysis
Analyse defects and provide diagnosis against original requirements.
Help develop testing requirements and plans to validate application changes and supporting business processes.
Train internal and external QA teams on what the functionality of developments is intended to achieve.
Provision of technical project support on customer sites, up to customer project acceptance.
Work closely with developers, QA teams, and customers for deeper analysis as required.
Stakeholder Management
Run customer showcases, to update progress of developments and demonstrate functionality is achieving what was set out in solution design.
Feed into wider reporting suite going up to programme level. Point of reference for daily stand ups/defect calls.
BS or MS degree in a business discipline or equivalent experience in an IT-related field.
~5+ years of experience in a Business Analyst role, conducting requirements analysis, epic/user story writing, and solution design, and with technical IT background and knowledge.
~ Experience with software lifecycle, from eliciting original customer requirements, all the way through to go live in production and aftercare analysis.
~ Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.
~ Experience working with issue management tools such as Jira.
~ Experience working in retail and/or professional services.
Language skills : Native Flemish and French and Fluent English
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