AI Conversation Designer

il y a 7 jours


Bruxelles, Belgique EOLIS Temps plein

We're looking for an AI Conversation Designer for one of our clients' teams. What are your responsibilities? Design and optimize conversational flows for chatbots, voice assistants, and multimodal interfaces. Create and maintain conversation design systems, dialogue patterns, and persona frameworks. Define tone of voice and personality guidelines for AI assistants. Conduct user research and usability testing to improve conversational experiences. Collaborate with AI/ML teams to enhance natural language understanding and agentic capabilities. Design inclusive, natural, and multi-turn interactions that work across diverse users and channels. Implement analytics and KPIs to measure the success of conversations. Build and document conversation maps and user journeys. Prototype and test conversational scenarios for clarity, empathy, and efficiency. Work with Business and UX Service Designers to integrate conversational touchpoints in customer journeys. Define agentic flows where AI predicts user intent, collaborates with humans, and solves issues proactively. What are your qualifications?3+ years' experience designing conversational interfaces, chatbots, or AI-driven experiences. Expertise in tools like Voiceflow, Botpress, or Dialogflow. Strong writing and UX interaction skills, with attention to tone and emotional context. Basic UX design skills and familiarity with digital collaboration tools (FigJam, Miro, Mural). Analytical mindset with experience tracking KPIs and evaluating conversation success. Ability to collaborate cross-functionally and coach teams effectively. Background in UX, behavioural design, or growth hacking. Familiarity with AI-powered products, assistants, and enterprise software. Experience with agentic design, adaptive AI, or human-AI collaboration. Customer-focused, proactive, and adaptable attitude. Fluent in English (spoken and written) and Dutch or French.


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