Applications Support Agent
il y a 1 semaine
At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Why Join Axians European Institutions' Team?
Multicultural Environment : You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
We are seeking a Junior Application Support Agent to join our team in Brussels.
As a full-time employee you will be part of the application support team at the Directorate-General for Health and Food Safety (SANTE). You will be responsible for the support of the Trade Control and Expert System (TRACES), which is a multilingual online management tool which notifies, certifies and monitors trade in animals, products of animal origin and feed and food of non-animal origin, as well as of plants, seeds and propagating material. Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
Assist with testing and validation of software updates, patches, and new features prior to release.
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
Previous experience in a customer support role is preferred but not required.
Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
Customer-focused mindset and a commitment to delivering high-quality service and support.
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
Apply now to join a vibrant team contributing to technological advancements in European Institutions.
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