Network Support Engineer
il y a 1 mois
Supports internal IT
Analyze, dispatch/coordinate and solve all tickets (incident & MACD), in collaboration with 3rd level teams - for all company products/services lines.
financial risk... according to the current escalation processes.
Provide support, based upon expertise and end-to-end domain knowledge towards other business departments.
Bachelor's in computer studies or equivalent by experience
Prior experience in a technical ICT / Telecom support environment
A solid knowledge on Cisco and HP products for the network and Audiocode. Knowledge of Video over IP is an asset (VMS Genetec)
Unified communication/VoIP, Call Center, Video protection and IoT
Ability to communicate effectively with the customer and within the team
Autonomous worker with team spirit
Team player who works well with colleagues from various departments, can value the team and the advantages it brings, motivates others for his/her projects and maintains good communication with his management and colleagues so that no opportunities are lost.
For the right candidate this position offers attractive financial conditions as well as the opportunity to grow and develop within an organization that's ideal for those who are into technology and driven to achieve. The Network Support Engineer Level 2 reports to the Network Support Level 2 Manager.
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il y a 1 mois
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