Application Analyst

il y a 3 semaines


Mechelen, Flandre, Belgique Intuition IT – Intuitive Technology Recruitment Temps plein

Application Analyst

The Customer Interaction Platforms and Automation tribe is part of the Customer Operations Circle and is responsible for setting up the platforms to ensure smooth interactions between our customers and our advisor. We complement the human capabilities with technology and automation.

Responsibilities:

  • Strengthening agent assisted touchpoints (Live Chat, WhatsApp, Messenger, Webforms) by augmenting the human aspect and by upgrading the interactions with conversational Al.
  • Ensuring that digital assisted interactions are in line with our channel steering strategy.

The Role:

  • Responsible for our Chat solutions
  • Defining the technical solutions
  • End-to-end coordination
  • Stakeholder management

Knowledge & Skills:

  • Senior Technical Analyst profile with high level of business acumen Excellent communicator.
  • Excellent documentation skills (Confluence, Jira...), proficiency with UML and technical writing.
  • Able to work independently and play a leading role in our initiatives.
  • Able to understand our strategy.
  • Knowledge of and experience with Chatbot / GenAl.
  • Experience with integration with external applications.
  • Familiar with SaaS and on premise solutions such as Amelia, Pega, AEM.

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